customer service representative driver trainer resume example with 15+ years of experience
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary
Knowledgeable and dedicated customer service professional with extensive experience in several industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing. Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate. Effective at operating within Biblical standards, regulations and within Word/Sonship guidelines to manage telephone calls, emails, letters and in-person requests for assistance.
Skills
|
|
Work History
06/2018 to 06/2021 Customer Service Representative/Driver Trainer Lineage Logistics | Stilwell, OK,
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with all levels of clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Communicated professionally with colleagues, freelancers and clients.
- Met all customer call guidelines including service levels, handle time and productivity.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Educated customers about billing, payment processing and support policies and procedures.
- Answered average of varying calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Trained new personnel regarding company operations, policies and services.
- Increased efficiency and team productivity by promoting operational best practices.
- Managed timely and effective replacement of damaged or missing products.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Promptly responded to inquiries and requests from prospective customers.
- Sought ways to improve processes and services provided.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 100% goal.
- Trained staff on operating procedures and company services.
- Cross-trained and provided back up for customer service managers.
- Effective liaison between customers and internal departments.
- Recommended products to customers, thoroughly explaining details.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
- Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating.
- Promoted available products and services to customers during service, account management and order calls.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Followed up with customers about resolved issues and completed action to maintain high standards of customer service.
- Investigated and resolved accounting, service and delivery concerns.
- Facilitated inter-departmental communication to effectively provide customer support.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Cross-trained and backed up other customer service managers.
- Optimized customer support by establishing collaborative service environment.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Implemented and developed customer service training processes.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
02/2015 to 03/2018 Owner/Operator Southern Glazer's Wine And Spirits, Llc | Jacksonville, FL,
- Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
- Consulted with customers to assess needs and propose optimal solutions.
- Maintained up-to-date administrative records to monitor operational conditions.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Trained and motivated employees to perform daily business functions.
- Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.
- Trained and developed team members to build human capital.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Optimized team hiring, training and performance.
- Managed key accounts, including developing sales presentations and promotion initiatives to drive product sales and increase brand awareness.
- Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Reconciled daily sales, returns and financial reports in QuickBooks.
- Founded and managed business, growing revenue to $80000 in first year.
- Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Devised processes to boost long-term business success and increase profit levels.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Created and monitored promotional approaches to increase sales and profit levels.
- Improved records management systems for leases and contracts to boost renewals timeliness.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Discovered areas of improvement by generating quarterly operational and sales reports.
- Generated revenues yearly and effectively capitalized on industry growth.
- Directed successful operational turnaround, eliminating over $25000 in debt within 1 year.
04/2007 to 11/2015 Driver Supervisor Starbucks | Austin, TX,
- Coordinated with drivers to organize timely pickup and delivery.
- Addressed driver communications and provided required data to drivers.
- Recruited, many drivers and qualifications of each as per driving laws.
- Assessed commercial and farm vehicles, managed maintenance and arranged for quality vehicles and personnel when needed.
- Aided in cost-cutting
- Worked closely with personnel, customers and contractors to resolve problems.
- Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
- Motivated workers to exceptional performance through implementation of new strategies.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Maintained energy and enthusiasm in fast-paced environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Developed and maintained courteous and effective working relationships.
- Maintained excellent attendance record, consistently arriving to work on time.
03/2004 to 02/2006 Retail Store Manager Dollar General | City, STATE,
- Managed all aspects of store operations, including organization, maintenance and purchasing functions.
- Resolved customer service issues promptly.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
Education
GED | Irwin County High School, Ocilla, GA
No Degree | United States Army Military Police School, Fort Leonard Wood, MO,
No Degree | South Georgia State College, Douglas, GA
Expected in 12/2020 Associate of Arts | Bible Studies/Accountability Rhema Bible Training School, Broken Arrow, OK,
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy
Your data is safe with us
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.
Resume Overview
School Attended
- Irwin County High School
- United States Army Military Police School
- South Georgia State College
- Rhema Bible Training School
Job Titles Held:
- Customer Service Representative/Driver Trainer
- Owner/Operator
- Driver Supervisor
- Retail Store Manager
Degrees
- GED
- No Degree
- No Degree
- Associate of Arts
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy
*As seen in:As seen in:![Forbes]()
![CNet]()
![Business Insider]()
![Mashable]()
![The New York Times]()