LiveCareer-Resume

customer service representative dispatcher resume example with 8+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Dedicated Customer Service Representative talented at processing high volumes of error-free transactions and meeting departmental goals. Offers 15years of experience in customer service, retention and problem resolution. Smoothly manages conversational flow and diffuses difficult customer situations.

Skills
  • Credit card payment processing
  • Customer relations
  • Adaptive team player
  • Microsoft Office expertise
  • Problem-solving abilities
  • Inbound and Outbound Calling
  • Fleet dispatching
Experience
Customer Service Representative/Dispatcher, 09/2021 - Current
Weatherford Houston, TX,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
Customer Service Representative, 10/2019 - 07/2021
Caine & Weiner Dallas, TX,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Documented conversations with customers to track requests, problems and solutions.
  • Reviewed customer account information to determine current issues and potential solutions.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
Collections Specialist, 09/2016 - 05/2018
Bioplus Specialty Pharmacy FL, State,
  • Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
  • Recorded and updated customer personal accounts with accurate contact information.
  • Located and monitored overdue accounts using billing system to begin collections process.
  • Notified customers of delinquent accounts with attempt to collect outstanding amounts.
Collections Specialist, 02/2010 - 12/2014
Bioplus Specialty Pharmacy Las Vegas, NV,
  • Notified customers of delinquent accounts with attempt to collect outstanding amounts.
  • Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
  • Arranged for debt repayment and established repayment schedule based on customer finances.
  • Recorded and updated customer personal accounts with accurate contact information.
Education and Training
High School Diploma: , Expected in 07/2010
-
Lakeshore Technical College - Cleveland, WI
GPA:
Status -
Bachelor of Science: Psychology, Expected in
-
Liberty University - Lynchburg, VA
GPA:
Status -

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Resume Overview

School Attended

  • Lakeshore Technical College
  • Liberty University

Job Titles Held:

  • Customer Service Representative/Dispatcher
  • Customer Service Representative
  • Collections Specialist
  • Collections Specialist

Degrees

  • High School Diploma
  • Bachelor of Science

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