Customer Service Representative/Dispatch Manager Resume Example
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CUSTOMER SERVICE REPRESENTATIVE/DISPATCH MANAGER
Professional Summary
Responsible medical assistant and customer service specialist, with excellent people and communication skills. Working above and beyond expectations, to provide awesome customer service. Computer proficient and a great team leader. Industrious Customer Servive Rep/ Dipatch bringing 7] years of extensive call center experience in inbound, outbound and blended environments. Expertise in training and development, client relations and problem-solving. Hardworking professional possessing excellent knowledge of management methods and techniques.
Skills
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Work History
06/2020 - CurrentCustomer Service Representative/Dispatch Manager | At&T - Cocoa , FL
- Contacted other contractors to assist in job duties, including [Job Title] and [Job Title].
- Reviewed maps and blueprints to identify locations for and sizes of underground utilities
- Actively responded to emergency situations pertaining to illegal digging and excavation accidents and assisted as needed.
- Devised solutions to operations issues related to, working closely via phone, email, live chat and web teleconference.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Resolved customer complaints and addressed emergency requests and needs.
8 - 12/2020CUSTOMER SERIVE REPRECTIVE | COLLIEGE AND RETENTION SOULOUTINS - City , STATE
- Entered customer interaction details in [Software] to track requests, document problems and record solutions offered.
- Answered constant flow of customer calls with up to [Number] calls in queue per minute.
- Answered student inquiries and resolved problems related to curriculum and course prerequisites.
- Consulted with students to advise on topic selection, appropriateness and academic value.
10/2016 - 08/2017Account Manager | Portfolio Recovery Associates - City , STATE
- Portfolio recovery associates.
- Counseled and assisted current customers in determining their best payment option(s) to bring their existing store credit card payments up-to-date.
- Tactfully resolved challenging situations professionally and calmly in a firm but friendly manner often with irate customers.
- Achieved monthly collection goals.
- Flourished in a high volume fast paced environment.
- Documented all collection attempts accurately and truthfully.
- Addressed discrepancies and processed credits and refunds when required and approved by department manager.
- Handled anywhere between 150 - 250 calls daily.
- Collected on charged off credit and debit cards for, , Dell Financial Services, Citibank, Capital One, Discover, and Chase Bank.
- Assisted Borrowers over the phone via 3rd party, to resolve and negotiate repayments januaury 2015– october 2016 patient releations COORDINATOR, american family urgent care.
- Worked multiple phones lines, greeting patients as they arrived.
- Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
- Collect and report data on topics such as patient encounters and inter-institutional problems, making recommendations for change when appropriate.
- Explain policies, procedures, or services to patients using medical or administrative knowledge.
- Give great customer service to each patient, while making them feel a part of the process.
- Collecting patient co-pays by way of debit/cash, ensuring a balanced book every day.
- Main communicator between doctors and patients.
- Developed highly profitable pipeline based on multiple sales penetration techniques.
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Maintained high volume of calls to meet demands of busy group.
- Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Achieved performance goals on consistent basis.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Trained new team members on scripts, company services and performance strategies and provided mentoring.
01/2015 - 10/2016Patient Releations Coordinate | American Family CARE - City , STATE
- Completed documentation of care, hospital actions and patient activities.
- Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Connected patients with available community and charitable resources.
- Worked with patients and families to develop future plans and discuss care actions.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Developed strategic relationships with general practitioners and coworkers to build strong network.
- Liaised between hospital departments to facilitate effective communication.
Education
09/2014Jefferson State Community College, City, StateCLICNICAL MEDICAL ASSITANT : Medical Assisting
clinical medical ASSISTANT, jefferson state community college
05/2013Ramsay High School, City, StateHigh School Diploma:
- Graduated with 3.7 GPA
- Graduated with Honors
- Completed Clinical Medocal School
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Resume Overview
School Attended
- Jefferson State Community College
- Ramsay High School
Job Titles Held:
- Customer Service Representative/Dispatch Manager
- CUSTOMER SERIVE REPRECTIVE
- Account Manager
- Patient Releations Coordinate
Degrees
- CLICNICAL MEDICAL ASSITANT : Medical Assisting
High School Diploma :
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