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Customer Service Representative/Dispatch Manager Resume Example

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JW
CUSTOMER SERVICE REPRESENTATIVE/DISPATCH MANAGER
Professional Summary

Responsible medical assistant and customer service specialist, with excellent people and communication skills. Working above and beyond expectations, to provide awesome customer service. Computer proficient and a great team leader. Industrious Customer Servive Rep/ Dipatch bringing 7] years of extensive call center experience in inbound, outbound and blended environments. Expertise in training and development, client relations and problem-solving. Hardworking professional possessing excellent knowledge of management methods and techniques.

Skills
  • Closing on final settlements and payments when acceptable
  • Communicating comfortably in both written and spoken English
  • Communicating with people via telephone, email and in person
  • Leader
  • Team player
  • Exceptional customer service
  • Multi-tasker
  • Administrative
  • Book
  • Closing
  • Credit
  • Customer service
  • Debit
  • Dell
  • Email
  • Fast
  • Financial
  • Communicator
  • Policies
  • Settlements
  • Team player
  • Telephone
  • Phone
  • Written
  • Excellent time management skills
  • Customer Relations
  • Negotiation expert
  • Sales expertise
  • Cash Handling
Work History
06/2020 - CurrentCustomer Service Representative/Dispatch Manager | Company Name - City, State
  • Contacted other contractors to assist in job duties, including [Job Title] and [Job Title].
  • Reviewed maps and blueprints to identify locations for and sizes of underground utilities
  • Actively responded to emergency situations pertaining to illegal digging and excavation accidents and assisted as needed.
  • Devised solutions to operations issues related to, working closely via phone, email, live chat and web teleconference.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Resolved customer complaints and addressed emergency requests and needs.
8 - 12/2020CUSTOMER SERIVE REPRECTIVE | Company Name - City, State
  • Entered customer interaction details in [Software] to track requests, document problems and record solutions offered.
  • Answered constant flow of customer calls with up to [Number] calls in queue per minute.
  • Answered student inquiries and resolved problems related to curriculum and course prerequisites.
  • Consulted with students to advise on topic selection, appropriateness and academic value.
10/2016 - 08/2017Account Manager | Company Name - City, State
  • Portfolio recovery associates.
  • Counseled and assisted current customers in determining their best payment option(s) to bring their existing store credit card payments up-to-date.
  • Tactfully resolved challenging situations professionally and calmly in a firm but friendly manner often with irate customers.
  • Achieved monthly collection goals.
  • Flourished in a high volume fast paced environment.
  • Documented all collection attempts accurately and truthfully.
  • Addressed discrepancies and processed credits and refunds when required and approved by department manager.
  • Handled anywhere between 150 - 250 calls daily.
  • Collected on charged off credit and debit cards for, , Dell Financial Services, Citibank, Capital One, Discover, and Chase Bank.
  • Assisted Borrowers over the phone via 3rd party, to resolve and negotiate repayments januaury 2015– october 2016 patient releations COORDINATOR, american family urgent care.
  • Worked multiple phones lines, greeting patients as they arrived.
  • Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
  • Collect and report data on topics such as patient encounters and inter-institutional problems, making recommendations for change when appropriate.
  • Explain policies, procedures, or services to patients using medical or administrative knowledge.
  • Give great customer service to each patient, while making them feel a part of the process.
  • Collecting patient co-pays by way of debit/cash, ensuring a balanced book every day.
  • Main communicator between doctors and patients.
  • Developed highly profitable pipeline based on multiple sales penetration techniques.
  • Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
  • Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
  • Maintained high volume of calls to meet demands of busy group.
  • Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Achieved performance goals on consistent basis.
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Trained new team members on scripts, company services and performance strategies and provided mentoring.
01/2015 - 10/2016Patient Releations Coordinate | Company Name - City, State
  • Completed documentation of care, hospital actions and patient activities.
  • Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
  • Connected patients with available community and charitable resources.
  • Worked with patients and families to develop future plans and discuss care actions.
  • Worked closely with patients to deliver excellent and direct individualized patient care.
  • Developed strategic relationships with general practitioners and coworkers to build strong network.
  • Liaised between hospital departments to facilitate effective communication.
Education
09/2014Jefferson State Community College, City, StateCLICNICAL MEDICAL ASSITANT : Medical Assisting

clinical medical ASSISTANT, jefferson state community college

05/2013Ramsay High School, City, StateHigh School Diploma:
  • Graduated with 3.7 GPA
  • Graduated with Honors
  • Completed Clinical Medocal School
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Resume Overview

School Attended

  • Jefferson State Community College
  • Ramsay High School

Job Titles Held:

  • Customer Service Representative/Dispatch Manager
  • CUSTOMER SERIVE REPRECTIVE
  • Account Manager
  • Patient Releations Coordinate

Degrees

  • CLICNICAL MEDICAL ASSITANT : Medical Assisting
    High School Diploma :

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