Highly focused and results-oriented office professional who successfully supports complex, deadline-driven operations. Customer-oriented and resourceful.
12/2015 to Current
Customer Service RepresentativePing － Phoenix, AZ
Deal directly with accounts either by phone or electronically.
Responsible for taking, tracking and following up on orders.
Provide pricing and delivery information to accounts.
Direct requests and unresolved issues to the designated resource.
Assist sales reps with placing and updating orders.
Interact with accounts to provide and process information in response to inquiries, concerns and requests about products and services.
Work with sales reps entering and verifying pre-book orders.
05/2013 to 12/2015
Pharmacy TechnicianWalgreens compounding clinic － Sun City West, AZ
Recorded and processed orders and/or inquiries received by mail, telephone, and/or through patient direct contact.
Provided timely responses to patients' inquiries by telephone and/or email in an in or outbound service center, consistent with service and quality standards.
Made inbound and outbound calls to patients or MD Offices regarding orders for medications, pharmacy services and all other inquiries.
Coordinated patient care by scheduling orders, communicating information to the patient regarding shipments, assessing supply needs, verifying patient information, notifying the pharmacist of issues or changes in the patient's condition.
Created patient activities as a reminder for the following tasks including but not limited to follow-up calls for patients, to initiate discharge of patient, to contact a patient's doctor's office, to mail a letter to a patient, and any other reminders necessary as it relates to a patient's care.
03/2010 to 05/2013
Shift LeadWalgreens － Sun City West, AZ
As a Walgreens shift lead, I acted as a liaison between management and non-management team members, I was a key part of ensuring that excellent customer service is delivered to the customers.
I also provided leadership to team members by communicating tasks from the store manager, coaching on warehouse and vendor orders, and handling day-to-day cash functions.
05/2001 to 02/2006
Administrative AssistantHouse of Sound － Phoenix, AZ
Sorting and allocating incoming paper and electronic mail.
Organizing and filing documents.
Handling incoming calls.
Preparing memos, correspondence, and presentations.
Education and Training
General StudiesParadise Valley Community College － Phoenix, AZGeneral Studies
Account Management, book, coaching, excellent customer service, delivery, electronic mail, email, filing, leadership, Leadership Skills, Mac, Managing, Marketing, Mentoring, mail, Microsoft Office, office, Organizing, patient's care, patient care, presentations, pricing, quality, Sales, scheduling, Sorting, store manager, telephone, phone, Arranging travel