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customer service representative data entry clerk resume example with 15 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Personable and dedicated Customer Service Representative with extensive experience in the customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Customer Account Management
  • Upbeat and Positive Personality
  • Data Entry and Maintenance
  • Issue and Complaint Resolution
  • Order and Refund Processing
  • Calm and Professional Under Pressure
  • Multitasking and Prioritization
  • Excellent Attention to Detail
  • Call Volume and Quality Metric
  • Salesforce
  • Verbal and Written Communication
  • Credit Card Payment Processing
  • Customer Data Confidentiality

Experience
Customer Service Representative/Data Entry Clerk, 10/2021 to 01/2022
Giant EagleAshtabula, OH,
  • Provided primary customer support to internal customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Answered incoming customer telephone calls promptly to avoid on-hold wait times.
  • Recommended products to customers, thoroughly explaining details.
  • Recorded actions taken, issues resolved and their business related information to effectively manage customer accounts.
  • Handled over 20 incoming calls per shift, placed new orders, retrieving customer data, presenting relevant product information and documenting accounts accordingly.
Server, 01/2007 to 10/2021
La Rabida Children's HospitalChicago, IL,
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Increased sales significantly by upselling higher-end products to customers.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Cultivated warm relationships with regular customers.-
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Processed orders and sent to kitchen employees for preparation.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Supported needs of 100's of customers daily.
Food Service Supervisor, 05/2019 to 04/2021
Parker-Hannifin, CorporationMadison, MS,
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
  • Kept guest and work areas clean, organized and sanitized per established standards.
  • Monitored food quality and service levels to maximize kitchen and dining area performance.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Reviewed and approved employee schedules and timesheets.
  • Maintained compliance with company policies and procedures for food safety, sanitation and quality.
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
  • Set schedules for 20 waiters/hostess by planning and designating shifts and hours
Customer Service Representative, to
AmazonCity, STATE,
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Identified consumer needs, clarified information and researched issues to provide alternative solutions.
  • Composed grammatically correct, clear and concise email responses to reflect company tone and style.
  • Maintained positive working relationship with fellow staff and management.
Education and Training
GED: , Expected in 11/2007 to Wyndham School District - Burnet, TX,
GPA:

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Resume Overview

School Attended

  • Wyndham School District

Job Titles Held:

  • Customer Service Representative/Data Entry Clerk
  • Server
  • Food Service Supervisor
  • Customer Service Representative

Degrees

  • GED

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