customer service representative resume example with 13+ years of experience
Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
(555) 432-1000 - - resumesample@example.com - : - -
(555) 432-1000 - - resumesample@example.com - : - -
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Enthusiastic Client Service Representative with 10 years of client interface experience. Skilled in both individual and team roles paired with expertise in training and mentoring new staff on company objectives.
Skills
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Experience
01/2013 to Current
Customer Service Representative One80 Intermediaries – Columbus, OH,
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Documented conversations with customers to track requests, problems and solutions.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Upheld strict quality control policies and procedures during customer interactions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Assessed customer account information to determine current issues and potential solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Made outbound calls to obtain account information.
- Assessed customer needs and upsold products and services to maximize sales.
- Answered 100+ inbound calls per day and directed to individuals or departments.
- Set up and activated customer accounts.
- Trained new employees on procedures and policies to maximize team performance.
- Strengthened traceability by developing organization systems for client contracts, records, reports and agendas.
05/2009 to 12/2012
Server Trilogy Health Services – Bedford, IN,
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Collaborated with host, bus person and cook to serve up food and beverage options.
- Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Stocked server areas with supplies before, during and after shifts.
- Resolved customer concerns with friendly and knowledgeable service.
- Set up dining room to meet hospitality and service standards.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
01/2008 to 04/2008
Picker Carter Lumber Inc – Elizabethtown, PA,
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Selected products and items from shelves and pallets for customer orders.
- Labeled boxes and placed in outbound collection areas.
- Monitored aisles and floor areas for neatness and organization to enable forklifts to operate throughout warehouse.
- Weighed and measured products and materials to check compliance with specifications and regulations.
- Confirmed items picked for orders by keying codes into system.
- Accepted, processed and filled orders quickly and accurately.
01/2007 to 01/2008
Customer Service Representative One80 Intermediaries – Clearwater, FL,
- Educated customers on special pricing opportunities and company offerings.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Assessed customer needs and upsold products and services to maximize sales.
- Answered 200+ inbound calls per day and directed to individuals or departments.
- Set up and activated customer accounts.
- Trained new employees on procedures and policies to maximize team performance.
- Exceeded company productivity standards on consistent basis.
Education and Training
Expected in 06/2007 to
High School Diploma:
Lynwood High School - Lynwood, CA
Lynwood High School - Lynwood, CA
: General Studies
Riverside City College - Riverside, CA
Riverside City College - Riverside, CA
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Resume Overview
School Attended
- Lynwood High School
- Riverside City College
Job Titles Held:
- Customer Service Representative
- Server
- Picker
- Customer Service Representative
Degrees
- High School Diploma
- Some College (No Degree)
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