customer service representative resume example with 6+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

I have worked in retail for the past 2 years working as a cashier, customer service representative and then monitor (in charge of the all the cashiers). During this time frame I have helped and handled a variety of staff and customer problems. At this time I am the unofficial Assistant Front End manager with all the work of scheduling, inventory of front end stock, call outs, issues with malfunctioning machines and unhappy customers and staff.

Prior to coming to Weis I worked in the kitchens in the CCPS school system starting as a 2 hour worker and ended as a 5 hour cook. During this time frame for the last 3 months I think of the school year I became the unofficial assistant manager of WHS when my boss received a promotion. During this time I was in charge of getting the food out to WHS as well as the deliveries to the Tech center, Gateway and Carroll Spring School. I was in charge of making sure all the food was set up, cooked and ready to go out to the students hot and correct, dealing with the money at the end of the day, deliveries as they came in and helping the staff keep their areas safe and sanitary.

With my background in food services as well as customer service in Weis I think I would be the ideal candidate to be your secretary.

  • Digital File Management
  • Inter-office communications
  • Organized and able to prepare reports and records
  • Keyboarding skills
  • Able to use computer, fax machine, scanner, copier and multi-line phone system
  • Outstanding human relations and interpersonal communication skills in communicating with customers and staff.
Towson State University Towson, Expected in : Physical Education Teaching And Coaching - GPA :
The University of West Florida Pensacola, FL, Expected in 05/1999 Bachelor of Arts : Elementary Education - GPA :
Essex Community College Baltimore MD, Expected in 05/1995 Associate of Science : Paramedic - GPA :
Work History
Owens & Minor, Inc. - Customer Service Representative
Hebron, KY, 01/2020 - Current
  • Provided primary customer support to internal and external customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded proactively and positively to rapid change.
Dean Health - Food Service Associate
Neenah, WI, 09/2015 - 01/2020
  • Earned my Level III certification.
  • Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
  • Greeted visitors, answered questions and accepted payments.
  • Stocked condiments, beverages and sides for students.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Learned other teammates' work tasks to train as backup.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Cooked batches of food according to standard recipes.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
Hd Supply - Help Desk Associate
Campbell, CA, 09/2002 - 02/2003

During this time frame I worked the help desk for Boy Scouts of America. The help desk was located inside the scout store. I collected money from packs, troops, venturing crews and districts for their events. I inputting data on badges earned as well as inputted Eagle rank applications and approved them. Since this was located inside the scout shop I also helped customers find what they were looking for whether it was uniform parts, gifts, or information on how to be better leaders.

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Resume Overview

School Attended

  • Towson State University
  • The University of West Florida
  • Essex Community College

Job Titles Held:

  • Customer Service Representative
  • Food Service Associate
  • Help Desk Associate


  • Bachelor of Arts
  • Associate of Science

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