LiveCareer-Resume

customer service representative resume example with 3+ years of experience

JC J S S JS J S S JS J S S JS J S S JS J S S JS J S S JS
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Hardworking Customer Service Representative with 15 years of experience working with all office equipment. Trained in project and time management with extensive knowledge of different computer programs and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.

Skilled call center professional versed in customer support protocols for DIrectv. Bring extensive high-call volume experience spanning 4 years working with call center consumers. Superior computer skills and telephone etiquette.

Grasps company initiatives quickly as customer service rep., achieving store and personal goals. Swiftly adapts to shifting seasonal needs, demands and priorities. Communicates trends and recommendations to customers, and provides feedback to management. Applies effective teamwork, customer and sales skills simultaneously. Always applies good judgment when performing duties.

Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in retail best practices and related options. Effectively drive revenue with skilled promotional and problem-solving abilities.

Maximizes seasonal employment as CSR, getting up to speed quickly and driving sales. Offers flexible schedule to work peak seasonal hours. Relies on 15 years of experience delivering excellent customer service. Applies thoughtful and practiced listening and speaking skills. Understands and utilizes sales, merchandising and marketing skills.

Skills
  • Credit card processing
  • Order fulfillment
  • Report preparation
  • Sales expertise
  • Complaint resolution
  • Good listening skills
  • Service standard compliance
  • Key holder experience
  • Shipping procedures understanding
  • Creative problem solving
  • Strategic sales knowledge
  • Technical Support
  • Recordkeeping strengths
  • Stocking and replenishing
  • Route dispatch
  • Money handling abilities
  • Account management
  • Professional telephone demeanor
  • Multi-line phone talent
Work History
07/2011 to 02/2012 Customer Service Representative Owens & Minor, Inc. | Detroit, MI,
  • Answered constant flow of customer calls with up to Number calls in queue per minute.
  • Entered customer interaction details in Software to track requests, document problems and record solutions offered.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
01/2011 to 07/2011 Customer Service Cashier Common Spirit | University Place, WA,
  • Maintained reports of transactions and greeted customers when entering and leaving establishment.
  • Counted money in drawers at beginning and end of each shift.
  • Educated customers on promotions to enhance sales.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Counted cash in register drawer at beginning and end of shift.
  • Quickly and accurately counted drawers at start and end of each shift.
08/2008 to 10/2010 Customer Service Representative Owens & Minor, Inc. | Greensburg, PA,
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Suggested new procedure to persuade cancelling customers to stay with company, resulting in Number% decrease in cancellations.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Recommended Product or Service to customers, thoroughly explaining details.
  • Answered constant flow of customer calls with up to Number calls in queue per minute.
  • Educated customers on promotions to enhance sales.
01/2010 to 08/2010 Customer Service Representative Owens & Minor, Inc. | Grimes, IA,
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Regularly exceeded daily sales and product add-on quotas.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Entered customer interaction details in Software to track requests, document problems and record solutions offered.
  • Provided information to customers regarding Company's charge card and loyalty program and helped to open and activate new accounts.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services and company information.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Education
Expected in to to Ged | General Studies Meridian High School, Meridian, MS GPA:
Expected in 1993 to to Cosmetology | Cosmetology Education Final Touch Beauty School, Meridian, MS GPA:
Expected in to to | Computer Networking And Telecommunications MCC, Meridian, MS, GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Meridian High School
  • Final Touch Beauty School
  • MCC

Job Titles Held:

  • Customer Service Representative
  • Customer Service Cashier
  • Customer Service Representative
  • Customer Service Representative

Degrees

  • Ged
  • Cosmetology

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: