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customer service representative resume example with 2+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Personable, friendly and solution-oriented customer service representative with four years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.

Skills
  • Customer Relations
  • Inbound and Outbound Calling
  • Quality Assurance Controls
  • Office Equipment Proficiency
  • Project Management Abilities
  • Shipping and Receiving Understanding
  • Problem-Solving Abilities
  • Schedule Mastery
  • Clerical Support
  • Adaptive Team Player
  • Route Management
  • Quality Control
  • Promotional Support
  • Call Center Operations
  • Technologically Savvy
  • Microsoft Office Expertise
  • High-Energy Attitude
  • Retail Sales Customer Service
  • Data Entry
  • Understanding Customer Needs
  • Multitasking and Prioritization
  • Responding to Difficult Customers
  • De-escalation Techniques
  • Calm and Professional Under Pressure
Education and Training
York Technical College Rock Hill, SC Expected in 05/2023 ā€“ ā€“ Associate of Arts : - GPA :
Fort Mill High School Fort Mill, SC Expected in 06/2021 ā€“ ā€“ High School Diploma : - GPA :
Experience
Conn's, Inc. - Customer Service Representative
Pensacola, FL, 01/2021 - 07/2022
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Made outbound calls to obtain account information.
  • Developed strong customer relationships to encourage repeat business.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Set up and activated customer accounts.
  • Improved customer service wait times to mitigate complaints.
  • Exceeded company productivity standards on consistent basis.
Unitedhealth Group Inc. - Customer Service Representative
Butler, PA, 10/2019 - 03/2020
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Answered telephone to provide dining information and take reservations.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Answered phones promptly to record and confirm reservations.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Greeted incoming guests to escort to assigned dining area and present menus.
Unitedhealth Group Inc. - Customer Service Representative
Clarksburg, WV, 01/2019 - 03/2020
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Answered telephone to provide dining information and take reservations.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Developed long-term relationships with customers to increase opportunities for repeat business.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Resolved customer service and food-related issues to maintain guest satisfaction.
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Answered phones promptly to record and confirm reservations.

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Resume Overview

School Attended

  • York Technical College
  • Fort Mill High School

Job Titles Held:

  • Customer Service Representative
  • Customer Service Representative
  • Customer Service Representative

Degrees

  • Associate of Arts
  • High School Diploma

By clicking Customize This Resume, you agree to ourĀ Terms of UseĀ andĀ Privacy Policy

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