LiveCareer-Resume

customer service representative resume example with 11+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Skills
  • International sales support
  • Complaint resolution
  • Credit card processing
  • Report preparation
  • Retail store support
Work History
01/2014 to 05/2020 Customer Service Representative One80 Intermediaries | Kansas City, MO,
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Leveraged sales expertise to promote and capitalize on upsell opportunities.
  • Boosted sales revenue by skillfully promoting diverse options.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Responded to customer requests for products, services and company information.
02/2014 to 10/2017 Lifeguard Supervisor Great Wolf Lodge | Fairfield, OH,
  • Provided maximum pool area surveillance and response to emergencies by rescuing pool patrons and administering first aid.
  • Evaluated employees' daily job performance by adhering to development plans and personnel performance action plans.
  • Opened and closed pool at designated hours of operation and made decisions for closing pool due to inappropriate chemical levels, inclement weather and low water temperature.
  • Scheduled, coordinated and conducted in-service training for lifeguards to promote full competence in first aid, CPR and water rescue techniques.
01/2007 to 10/2011 Data Entry Clerk Apex Systems | Lindon, UT,
  • Organized, sorted and checked input data against original documents.
  • Applied data entry knowledge skills to resolve indecipherable or garbled messages.
  • Reviewed and updated client correspondence files and database information to maintain accurate records.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
Education
Expected in 03/2021 to to | Nail Technician Bella Institute School Of Cosmetology, Beaverton, OR, GPA:
  • Majored in Manicures, Pedicures, Acrylic Tips and Forms, Hard Gel Tips and Forms, Dip Powders, Silk/Fiberglass Wraps
Expected in 03/2021 to to | Barbering Bella Institute School Of Cosmetology, Beaverton, OR, GPA:
  • Coursework in Mens Cuts, Facial Waxing and Shaving
Expected in 06/1998 to to High School Diploma | Clatskanie High School, Clatskanie, OR GPA:
  • Majored in General Studies
Professional Summary

Hardworking Customer Service Representative with 20 years of experience working with the public. Trained in project and time management with extensive knowledge of salon service and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

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Resume Overview

School Attended

  • Bella Institute School Of Cosmetology
  • Bella Institute School Of Cosmetology
  • Clatskanie High School

Job Titles Held:

  • Customer Service Representative
  • Lifeguard Supervisor
  • Data Entry Clerk

Degrees

  • High School Diploma

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