LiveCareer-Resume

customer service representative resume example with 3 years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Dedicated call center professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Skills
  • Call Center Support
  • Billing Support
  • Policies & Procedures
  • Loyalty & Retention
  • Conflict Resolution
  • Sales Support
Work History
04/2022 to 01/2023 Customer Service Representative The Michaels Organization | , ,
  • Managed over 50 customer calls per day.
  • Increased sales by 10%
  • Assisted customers with placing orders.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Maintained and updated customer information
  • Kept customers informed and up to date on new and most popular products.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Recommended products to customers, thoroughly explaining details.
07/2021 to 03/2022 Sales associate Lumber Liquidators, Inc. | , ,
  • Greeted customers and helped with product questions, selections and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
12/2020 to 07/2021 Customer Service Representative The Michaels Organization | , ,
  • Addressed customers courteously using suitable methods and problem-solving skills
  • Followed up with customers regarding product functionality and overall satisfaction
  • Greeted customers by name and displayed respectful attitude, helping develop rapport with the customer base and build lasting relationships
  • Updated and maintained a database with accurate customer information and timely data entry
  • Utilized automated systems to log and retrieve call information
  • Responded to telephone inquiries and complaints following standard operating procedures
  • Maintained knowledge of company products to provide helpful suggestions and recommendations tocustomers
  • Maintained logs and documentation to detail key information regarding incoming and outgoing calls
  • Read from scripts to promote uniformity and consistency in communications
11/2019 to 11/2020 Retail Sales Associate Nestle International | , , Lithonia, GA
  • Greeted customers and helped with product questions, selections and purchases.
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Used POS system to process sales, returns, online orders and gift card activations.
Education
Expected in 07/2024 to to Associate of Arts | Cosmetology Georgia Career Institute, Conyers, GA GPA:
Expected in 05/2020 to to High School Diploma | Jeff Davis High School, Hazlehurst, GA, GPA:
Skills
  • Call Center Support
  • Billing Support
  • Policies & Procedures
  • Loyalty & Retention
  • Conflict Resolution
  • Sales Support
Work History
04/2022 to 01/2023 Customer Service Representative Bath & Body Works | ,
  • Managed over 50 customer calls per day.
  • Increased sales by 10%
  • Assisted customers with placing orders.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Maintained and updated customer information
  • Kept customers informed and up to date on new and most popular products.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Recommended products to customers, thoroughly explaining details.
07/2021 to 03/2022 Sales associate Rainbow | ,
  • Greeted customers and helped with product questions, selections and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
12/2020 to 07/2021 Customer Service Representative Concentrix, Remote | ,
  • Addressed customers courteously using suitable methods and problem-solving skills
  • Followed up with customers regarding product functionality and overall satisfaction
  • Greeted customers by name and displayed respectful attitude, helping develop rapport with the customer base and build lasting relationships
  • Updated and maintained a database with accurate customer information and timely data entry
  • Utilized automated systems to log and retrieve call information
  • Responded to telephone inquiries and complaints following standard operating procedures
  • Maintained knowledge of company products to provide helpful suggestions and recommendations tocustomers
  • Maintained logs and documentation to detail key information regarding incoming and outgoing calls
  • Read from scripts to promote uniformity and consistency in communications
11/2019 to 11/2020 Retail Sales Associate T-ROC | ,
  • Greeted customers and helped with product questions, selections and purchases.
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Used POS system to process sales, returns, online orders and gift card activations.

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Resume Overview

School Attended

  • Georgia Career Institute
  • Jeff Davis High School

Job Titles Held:

  • Customer Service Representative
  • Sales associate
  • Customer Service Representative
  • Retail Sales Associate

Degrees

  • Associate of Arts
  • High School Diploma

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