LiveCareer-Resume

customer service representative resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Committed and hardworking with years of experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.

Organized experienced in handling cash, processing payments and cementing patron relationships with excellent interpersonal abilities. Proven history of carefully managing funds to reduce discrepancies. Service-oriented team member with articulate communication skills and friendly demeanor.

Friendly Cashier offering more than years of retail experience. Organized and enthusiastic with expertise in accurately processing payments and maintaining high levels of customer satisfaction in all interactions. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Skills
  • Product upselling
  • Identification checks
  • Credit card processing
  • Refunds and exchanges
  • Bagging and packaging
  • Cash register operations
  • Money handling
  • Maintaining store appearance
  • Monetary transactions
  • Credits and Refunds
  • Till Balancing
  • Customer Service
  • Cash Register Operation
Work History
Customer Service Representative, 04/2021 to 01/2022
Xpo Logistics Inc.Fresno, CA,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Maintained cash drawer of $[Amount] or more per shift.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Greeted over [Number] patients per day.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
Cashier, Customers service rep, 01/2018 to 06/2019
Navajo Tribal Utility AuthorityWinslow, AZ,
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
  • Reviewed and resolved differences between accounting information and cash drawer
  • Restocked, arranged and organized merchandise in front lanes to drive product sales
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Operated cash register for cash, check and credit card transactions with accuracy
  • Counted cash in register drawer at beginning and end of shift
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency
  • Educated customers on promotions to enhance sales
Cashier, service coordinator , 01/2020 to 01/2020
MeijersCity, STATE,
  • Restocked, arranged and organized merchandise in front lanes to drive product sales
  • Checked prices for customers and processed items sold by scanning barcodes
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Reviewed and resolved differences between accounting information and cash drawer
  • Counted cash in register drawer at beginning and end of shift
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
  • Operated cash register for cash, check and credit card transactions with accuracy
  • Processed POS transactions, including checks, cash and credit purchases or refunds
  • Used cash registers and POS systems to request and record customer orders and compute bills
  • Efficiently processed new orders, completing daily transactions with remarkable accuracy
  • Served needs of more than customers in busy environment
Cashier, 04/1998 to 03/2020
McDonald'sCity, STATE,
  • Prepared recipe ingredients by washing, peeling, cutting and measuring
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures
  • Reviewed and resolved differences between accounting information and cash drawer
  • Used cash registers and POS systems to request and record customer orders and compute bills
Education
High School Diploma: , Expected in 2000 to Calumet High School - Gary, IN,
GPA:

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Resume Overview

School Attended

  • Calumet High School

Job Titles Held:

  • Customer Service Representative
  • Cashier, Customers service rep
  • Cashier, service coordinator
  • Cashier

Degrees

  • High School Diploma

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