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-Operations Manager possessing comprehensive knowledge of project and program management techniques. Natural leader driven to motivate teams to exceed business goals and targets while under pressure.
-Talented Operations Manager skilled in distribution, production and process control. Possesses a high degree of integrity and an outstanding work ethic, as well as strong leadership qualities.
-Highly enthusiastic customer service professional with 6 years client interface experience.
-Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
-Personable and responsible Cashier with 6 years in retail and customer service. Solid team player with upbeat, positive attitude.
-Customer Service Representative who maintains a level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
-Organized and dependable banking professional who excels at processing high volumes of error-free transactions and meeting scorecard goals.
-Bank Teller experienced in fast-paced financial environments. Focused on maintaining high levels of accuracy and efficiency, as well as achieving branch goals.
-Bank Teller offering speed, accuracy and mathematical skills. Exceptionally customer and service-oriented.
-A consistently positive and friendly Bank Teller committed to reaching business goals.
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Customer Service
- Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
- Met monthly sales goals for 13 months straight.
- Assisted in the managing of the company database and verified, edited and modified members’ information.
- Managed call flow with up to 6 calls in queue per minute.
- Consistently generated additional revenue through skilled sales techniques.
- Greeted customers upon entrance and handled all cash and credit transactions.
- Assisted customers over the phone regarding store operations, product, promotions and orders.
- Received an award in Sales Excellence and Leadership Club for 2012.
- Received an award in Customer Service Representative of the year 2012.
- Processed sales referrals and promoted bank services and products, resulting in 30% branch sales increase.
- Established new customer accounts including checking, savings, lines of credit and loans.
- Processed cash withdrawals.
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
- Examined checks for identification and endorsement.
- Maintained confidentiality of bank records and client information.
- Delivered prompt, accurate and excellent customer service.
- Excelled in exceeding daily select credit application goals.
- Processed treasury, tax and loan payments.
- Received regional branch recognition award for outstanding customer service.
- Built and maintained effective accounts receivable and cash flow monitoring systems.
- Identified inefficiencies and made recommendations for process improvements.
- Actively recruited and oversaw training for all new branch employees.
- Implemented annual performance appraisals for all branch staff.
- Monitored and tracked securities transactions, fund transfers, margin accounts and option trading.
- Researched banking guidelines and statutory requirements to stay updated on new laws and applications.
- Achieved proper compliance and accurate executive level reporting.
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Trained 2 new employees quarterly.
- Worked as a team member performing cashier duties, product assistance and cleaning.
- Expressed appreciation and invited customers to return to the store.
- Managed quality communication, customer support and product representation for each client.
- Worked under strict deadlines and responded to service requests and emergency call-outs.
- Assisted customers with store and product complaints.
- Guaranteed positive customer experiences and resolved all customer complaints.
- Accurately logged all daily shipping and receiving orders.
- Stocked and rotated inventory regularly.
- Processed merchandise returns and exchanges.
De Witt Clinton High School - Bronx, New York
- Member of B.I.P Desi Club
- Volunteered in Library
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Resume Overview
School Attended
- De Witt Clinton High School
- *References Available upon request
Job Titles Held:
- Customer Service Representative
- Branch Operations Associate
- Customer Service
Degrees
- High School Diploma
- High School Diploma
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