Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

-Operations Manager possessing comprehensive knowledge of project and program management techniques. Natural leader driven to motivate teams to exceed business goals and targets while under pressure.

-Talented Operations Manager skilled in distribution, production and process control. Possesses a high degree of integrity and an outstanding work ethic, as well as strong leadership qualities.

-Highly enthusiastic customer service professional with 6 years client interface experience.

-Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

-Personable and responsible Cashier with 6 years in retail and customer service. Solid team player with upbeat, positive attitude.

-Customer Service Representative who maintains a level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

-Organized and dependable banking professional who excels at processing high volumes of error-free transactions and meeting scorecard goals.

-Bank Teller experienced in fast-paced financial environments. Focused on maintaining high levels of accuracy and efficiency, as well as achieving branch goals.

-Bank Teller offering speed, accuracy and mathematical skills. Exceptionally customer and service-oriented.

-A consistently positive and friendly Bank Teller committed to reaching business goals.

  • MS Office proficient
  • Exceptional customer service
  • Sales expertise
  • Currency and coin counter
  • Reliable
  • Friendly
  • Energetic
  • Team player
  • Strong work ethic
  • Large cash/check deposits expert
  • Top sales performer
  • Skilled multi-tasker
  • Typing 30 WPM
  • Experienced with Quickbooks, HFE Teller System, Veritas, and MCD.
  • Debt and credit management
  • Approachable
  • Flexible
  • Strategic planning

Customer Service

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
  • Met monthly sales goals for 13 months straight.
  • Assisted in the managing of the company database and verified, edited and modified members’ information.
  • Managed call flow with up to 6 calls in queue per minute.
  • Consistently generated additional revenue through skilled sales techniques.
  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.

08/2011 to Current
Customer Service Representative Owens & Minor, Inc. Kings Mountain, NC,
  • Received an award in Sales Excellence and Leadership Club for 2012.
  • Received an award in Customer Service Representative of the year 2012.
  • Processed sales referrals and promoted bank services and products, resulting in 30% branch sales increase.
  • Established new customer accounts including checking, savings, lines of credit and loans.
  • Processed cash withdrawals.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Examined checks for identification and endorsement.
  • Maintained confidentiality of bank records and client information.
  • Delivered prompt, accurate and excellent customer service.
  • Excelled in exceeding daily select credit application goals.
  • Processed treasury, tax and loan payments.
  • Received regional branch recognition award for outstanding customer service.
08/2013 to Current
Branch Operations Associate Pizza Hut Temple, TX,
  • Built and maintained effective accounts receivable and cash flow monitoring systems.
  • Identified inefficiencies and made recommendations for process improvements.
  • Actively recruited and oversaw training for all new branch employees.
  • Implemented annual performance appraisals for all branch staff.
  • Monitored and tracked securities transactions, fund transfers, margin accounts and option trading.
  • Researched banking guidelines and statutory requirements to stay updated on new laws and applications.
  • Achieved proper compliance and accurate executive level reporting.
2007 to 08/2011
Customer Service Poonam Goel, Inc City, STATE,
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Trained 2 new employees quarterly.
  • Worked as a team member performing cashier duties, product assistance and cleaning.
  • Expressed appreciation and invited customers to return to the store.
  • Managed quality communication, customer support and product representation for each client.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
  • Assisted customers with store and product complaints.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Accurately logged all daily shipping and receiving orders.
  • Stocked and rotated inventory regularly.
  • Processed merchandise returns and exchanges.
Expected in
High School Diploma:
- ,

Expected in 2006
High School Diploma: N/A
De Witt Clinton High School - Bronx, New York
  • Member of B.I.P Desi Club
  • Volunteered in Library

Expected in
*References Available upon request - ,

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School Attended

  • De Witt Clinton High School
  • *References Available upon request

Job Titles Held:

  • Customer Service Representative
  • Branch Operations Associate
  • Customer Service


  • High School Diploma
  • High School Diploma

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