LiveCareer-Resume

customer service representative resume example with 5+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Skills
  • Report creation
  • Report generation
  • Credit card payment processing
  • Customer relations
  • Data evaluation
  • Inbound and Outbound Calling
  • Quality control
  • Business development understanding
  • Customer engagement and support
  • Calendar coordination
  • Time management skills
  • Verbal and written communication
  • CRM and office management software
  • Addressing Customer Inquiries
  • Insurance Verification
  • Insurance Claim Filing
Experience
10/2021 to Current Customer Service Representative Bellows Plumbing, Heating And Air | San Rafael, CA,
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
01/2022 to 05/2023 Recruitment Manager Medline Industries, Inc. | New York City, NY,
  • Tailored recruitment strategies for different types of vacancies by adjusting wording, social media paths and key websites.
  • Established and communicated recruitment objectives and policies to employees.
  • Cultivated and deepened productive relationships with recruitment partners.
  • Conducted employee performance reviews and implemented corrective actions to increase productivity.
  • Assisted in employee recruitment, hiring and interview processes.
  • Scheduled meetings with employees to address concerns and grievances.
  • Created staff teams based on employee strengths and made adjustments to promote overall productivity.
  • Handled employee discipline and termination to address policy infractions.
  • Attended conferences, workshops and special events to recruit qualified candidates for company.
  • Developed employee orientation and training programs for new hires.
07/2018 to 11/2020 Assembly Line Worker Lowell General Hospital | Woburn, MA,
  • I positioned, aligned, and adjusted parts for proper fit and assembly
  • I assisted others and independently performed standardized, routine, and repetitive tasks
  • Boxed, labeled and moved items to keep production lines moving swiftly.
  • Recognized defective material and reported issues to management.
  • Assembled light and medium-sized parts in factory setting.
  • Placed finished products in completed box in preparation for packing and distribution.
  • Assembled components into finished product and performed quality inspection to clear for shipment.
  • Escalated functional and process failures to management and team leaders.
  • Examined spreadsheets to understand project scope and materials and tools required for completion.
06/2019 to 10/2020 Benefits Verification Specialist Bellows Plumbing, Heating And Air | Marin City, CA,
  • Provided assistance to plan participants by explaining benefits information to ensure educated selections.
  • Communicated effectively via email, phone and face-to-face with plan participants to resolve issues pertaining to health and welfare benefits.
  • Checked accuracy and completeness of benefits applications and documents.
  • Coordinated benefits processing, including enrollments, terminations and claims.
  • Assisted with audits by preparing accounts and providing information.
  • Assist members with looking up account information with their Pharmacy accounts.
  • Change or update customer information.
01/2014 to 11/2014 Cashier Company Name | City, State,
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Answered customer questions and provided store information.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
05/2013 to 12/2013 Customer Service Representative Company Name | City, State,
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Consulted with customers to resolve service and billing issues.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education and Training
Expected in 05/2012 to to Advanced Diploma | Munford High School, Munford, AL GPA:

GPA: 3.2, GPA: 3.4

  • - Honor Roll
Expected in to to Administrative Assistant Training | Talladega Career Center Munford High School, Munford, AL GPA:
Expected in to to | Jacksonville State University, Jacksonville, AL GPA:
Accomplishments
  • Recruiting for Elite AJNAKS Staffing ( Work From Home Jobs)
  • Sales - Consistently generated additional revenue through skilled sales techniques.
  • Customer Service - Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
  • Customer Assistance - Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
  • Customer Interface - Greeted customers upon entrance and handled all cash and credit transactions.Assisted customers over the phone regarding store operations, product, promotions and orders.
Certifications
  • Microsoft Office Specialist (MOS)
  • Customer Service Representative Certificate
  • Certified Administrative Assistant (Talladega Career Center)

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Resume Overview

School Attended

  • Munford High School
  • Talladega Career Center Munford High School
  • Jacksonville State University

Job Titles Held:

  • Customer Service Representative
  • Recruitment Manager
  • Assembly Line Worker
  • Benefits Verification Specialist
  • Cashier
  • Customer Service Representative

Degrees

  • Advanced Diploma
  • Administrative Assistant Training
  • Some College (No Degree)

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