customer service representative resume example with 17+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Highlights
Employee relations
Manager coaching and training
Event management
Experienced Office Automation
Alternative Dispute Resolution (ADR)
Interviewing expertise
Employee handbook development
Customer Service Expertise
Accomplishments
Developed departmental handbooks that presented criteria on how to navigate various departments.
Created a database to track contractors vs. status employees.
Increased mid-atlantic diversity hires by 15% for the Walt Disney Company through creative recruitment practices
Experience
Customer Service Representative, 01/2013 - Current Owens & Minor, Inc. – Carol Stream, IL,
Serves as the liason processing of informal and formal complaints and coordinating between various parties to reach a conclusion.
Help customers formally outline their situation and state the reasons for their inquires.
Manages correspondence services for an organization with a mission impacting a wide range of Library activities.
Reviews documents requiring coordination by the supervisor for conformance with regulations grammar, format, and special policies of the organization.
Verifies that content has been coordinated, is accurate and is in compliance with established policies.
Applies knowledge of an extensive body of rules, procedures, and operations to provide technical support and customer service to resolve a wide range of transactional problems.
Cruise Vacation Agent, 09/2011 - 01/2013 Oak Street Health Inc. – Blue Island, IL,
Developed detailed itineraries for Disney Cruise Line guests based on the guest's needs as well as my knowledge of the product line.
Resolved complex customer service issues, including troubleshooting website errors and resolving customer service complaints, while providing Disney's signature, world-class service.
Seasonal Guest Services Coordinator, 02/2011 - 09/2011 Presbyterian Senior Care – Oakmont Or Washington, PA,
Ensured efficient resolution of guest complaints by documenting the issue, developing a solution and providing appropriate compensation.
Provided support to guests while also protecting the Company's interests, including facilitating the receipt of medical treatment, documenting any injuries and treatment provided while adhering to confidentiality and HIPAA laws.
Composes routine complaints-related correspondence and correspondence responding to inquiries.
Seasonal Educator III & Reservation Agent, 02/2011 - 09/2011 Sea World Parks And Entertainment – City, STATE,
Provided a fun and educational introduction to 20 different species of marine life for guests of all ages.
Assisted perspective guests and developing a customized vacation experience.
Attractions Hostess, 08/2003 - 09/2011 Walt Disney Parks And Resorts – City, STATE,
Assisted guests in having safe and memorable vacation experiences by drawing on my wealth of knowledge related to park policies, regulations and amenities.
Custodial Guest Service Manager, 05/2008 - 03/2009 Walt Disney Parks And Resorts – City, STATE,
Managed more than100 cast members from diverse backgrounds in providing custodial services, ensuring park cleanliness, adherence to state and federal sanitation requirements and guest safety.
Developed and led training programs that enhanced employee performance and helped build a motivated workforce.
Developed a new and more effective method for consistently delivering departmental messages to cast members.
Consistently exceeded performance goals.
College Program Campus Recruiter, 2004 - 05/2008 Walt Disney College Program – City, STATE,
Developed and executed a comprehensive marketing plan to promote awareness of, and participation in, the Disney College Program.
Exceeded all recruiting goals by attaining eight consecutive semesters of increased attendance at campus recruiting events and applications to join the Disney College Program.
Acted as a mentor to Disney College Program participants and other campus representatives.
Intern, 05/2007 - 07/2007 Office Of Performance And Technology – City, STATE,
Planned various meetings with Assistant Secretary of Labor including logistical meetings for various conferences.
Entrusted with Confidential and Classified security documents.
Created a system for tracking over 200 contractors allowing office to run more efficiently.
Assistant Wedding Coordinator, 04/2005 - 01/2006 Disney Fairytale Weddings – City, STATE,
Coordinates and schedules meetings, interviews, and briefings between management and clients as well as management and management.
Worked directly with clients to finalize each detail of their event, including budget development and vendor selection.
Coordinated vendors to ensure exemplary delivery of contracted services and adherence to set budgets and schedules.
Concierge, 09/2004 - 05/2005 Marriott Bethesda North Hotel And Conference Center – City, STATE,
Assisted in opening a 225-room full Service hotel and conference center, including developing "Standard Operating Procedures" for the concierge department.
Provided top-notch guest service to both leisure and business travelers.
Education
Bachelor of Arts: Communications and Business, Expected in June 2008 - Salisbury University - Salisbury, MD GPA: GPA: 3.4 Communications Honor Society Lambda Pi Eta Status - Communications and Business GPA: 3.4 Communications Honor Society Lambda Pi Eta
Master of Arts: Marketing Management, Expected in 2017 - University of Maryland: University College - Adelphi, MD GPA: Status -
Coursework in Marketing and Organizational Development
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