LiveCareer-Resume

customer service representative resume example with 13+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Outstanding active listening and multitasking abilities. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Skills
  • Product Sales
  • Typing Proficiency
  • Data Entry
  • Document Control
  • Reading Comprehension
  • Documentation
  • Spreadsheets
  • Courteous Demeanor
  • Calendaring
  • Team Development
  • Active Listening
  • Store Maintenance
  • Problem-Solving Abilities
  • Computer Proficiency
  • Data Collection
  • Filing
  • Product Knowledge
  • High-Energy Attitude
  • Critical Thinking
  • Multi-Tasker
  • Adaptive Team Player
  • Product Organization
  • Training and Coaching
  • New Hire Training
  • Payment Collection
  • understanding Company Policies and Procedures
  • Taking Orders
  • Supply Restocking
  • Cleaning and Sanitizing
  • Customer Interaction
  • Food Safety Procedures
  • Cash Handling
  • Positive and Professional
Experience
Customer Service Representative, 07/2021 - Current
Vca Antech, Inc. Palm Springs, CA,
  • customer service representative -
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Remained calm and professional in stressful circumstances and effectively diffused tense situations. Developed strong customer relationships to encourage repeat business. De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Asked probing questions to determine service needs and accurately input information into electronic systems. Maintained knowledge of current promotion, payment policies and security practices. Take inbound calls professionally and complete calls using all proper procedures and in a time effective manner. Properly transfer customers to the correct departments.
PSE Clerk , CCA , City Carrier, Certified Trainer, 02/2012 - 07/2021
United States Postal Service, USPS City, STATE,
  • PSE clerk (processing support employee) - Operated mail processing equipment and manually sorted mail. Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted. Utilized factors such as package shape and final destination to sort into correct bins for delivery.
  • CCA (city carrier Assistant) - Prepared mail in sequence of delivery for optimal productivity. Delivered and collects mail on foot or by vehicle under varying road and weather conditions. Used portable electronic scanner to track parcels and record tracking progress. Provided exemplary services to customers by being pleasant and engaging and offering to assist with mail-related concerns. Gathered mail and packages from mailboxes on foot and by vehicle on designated route. Collected mail from distribution and prepared in sequence for efficient delivery. Observed road rules, weather and road conditions and other factors to maintain safe driving record.
  • City Carrier - Prepared mail in sequence of delivery for optimal productivity. Delivered and collects mail on foot or by vehicle under varying road and weather conditions. Used portable electronic scanner to track parcels and record tracking progress. Provided exemplary services to customers by being pleasant and engaging and offering to assist with mail-related concerns. Gathered mail and packages from mailboxes on foot and by vehicle on designated route. Collected mail from distribution and prepared in sequence for efficient delivery. Observed road rules, weather and road conditions and other factors to maintain safe driving record. This title has the same responsibilities as a CCA, however now is considered a career employee and no longer a contracted employee.
  • Certified trainer - Determined appropriate instructional plans based on personal strengths and training goals. Devised skills assessments to measure performance and comprehension of program materials. Organized supporting materials, tracking documents and related equipment. Trained newly hired top talent to fill key positions and maximize productivity. Provided constructive feedback and positive reinforcement to keep trainees motivated. Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks. Implemented and facilitated successful training programs to increase employee engagement, retention and productivity. Notified stakeholders regarding behavioral concerns, attendance tracking and additional pertinent information relating to achievement of effective training.
Deli , Cashier , Assistant Admin, 01/2010 - 01/2012
Rudy's "Country Store" And Bar-B-Q City, STATE,
  • Deli - greeted and served customers sides , sanitized and stocked work area .
  • Cashier - Operated cash register or POS system to receive payment by cash, check and credit card.
  • Assistant administrator - Managed computer databases, physical file systems and required logs. Reviewed incoming paperwork such as contracts and letters for accuracy and relevance. Oversaw inventory purchases, restocking and organization. Facilitated and tracked communication between employees, departments, vendors and other stakeholders. Monitored payroll, credit card purchases and invoicing to prevent financial errors. Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Education and Training
GED: , Expected in 01/2004
-
Northside Learning Center - 6632 Bandera Rd San, Antonio Tx 78238,
GPA:
Status -

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Resume Overview

School Attended

  • Northside Learning Center

Job Titles Held:

  • Customer Service Representative
  • PSE Clerk , CCA , City Carrier, Certified Trainer
  • Deli , Cashier , Assistant Admin

Degrees

  • GED

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