customer service representative resume example with 8 years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Hardworking agent accustomed to fast-paced call center environments. Quickly and effectively understands, documents and resolves customer concerns, driving satisfaction while meeting demanding business objectives. Well-versed in any standards and best practices.

  • Report creation
  • Report generation
  • Credit card payment processing
  • In-store support
  • Inbound and Outbound Calling
  • Office equipment proficiency
  • Fleet dispatching
  • Process optimization
  • Store maintenance
  • Business development understanding
  • Schedule mastery
  • Retail sales customer service
  • Promotional support
  • Conflict mediation
  • Freight operations
  • Sales expertise
  • Project management abilities
  • Microsoft Office expertise
  • Problem-solving abilities
  • Call Center Operations
  • Stockroom procedures
  • Data evaluation
  • Route management
  • Adaptive team player
  • Transportation solution development
  • Senior leadership support
  • Clerical support
  • System implementation
  • Technologically savvy
  • Quality assurance controls
  • Shipping and receiving understanding
  • Materials transport
  • Quality control
  • Customer relations
  • High-energy attitude
Education and Training
Fort Pierce Central High School Fort Pierce, FL Expected in 06/2009 High School Diploma : - GPA :
Indian River State College Ft. Pierce, FL Expected in Bachelor of Science : - GPA :
Indian River State College Ft. Pierce, FL Expected in : - GPA :
Parker-Hannifin, Corporation - Customer Service Representative
Eaton, OH, 06/2019 - Current
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Remained constantly aware of customer activity to ensure safe and secure shopping environment.
  • Answered [Number]+ inbound calls per day and directed to individuals or departments.
  • Interviewed customers regarding [Type] issues and reported feedback to management team.
  • Made outbound calls to obtain account information.
  • Educated customers on special pricing opportunities and company offerings.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Worked with [Job title] to develop customer service improvement initiatives.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Trained new employees on procedures and policies to maximize team performance.
  • Upheld privacy and security requirements established by [Type] regulatory agencies.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
  • Translated services for [Number]-person team to serve [Language]-speaking customer needs.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Reviewed account and service histories to identify trends and issues.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Documented conversations with customers to track requests, problems and solutions.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
Eau Claire County - Correctional Officer
Eau Claire, WI, 06/2018 - 06/2019
  • Conducted internal security checks to ascertain inmate safety.
  • Detected potential threats and quickly defused conflicts.
  • Maintained clear and open communications with all facility areas to support efficient and safe operations.
  • Promoted safety, order and functionality of [Type] facility.
  • Promoted rehabilitation of offenders and maintained safety of staff and residents.
  • Apprehended escapees safely while following proper techniques.
  • Assigned inmates to open and appropriate housing units.
  • Maintained correct physical head count at all times.
Lincare - Customer Service Supervisor
Charlevoix, MI, 05/2013 - 05/2019
  • Addressed and mitigated escalated situations to meet organizational objectives and drive customer satisfaction ratings.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Developed and mentored team members to provide hospitable, professional service while adhering to established service models.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
  • Defined and documented office procedures, using updated SOPs to provide thorough and comprehensive training for all administrative support staff.
  • Provided customer service and issue resolution to increase QA satisfaction levels.
  • Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies.
  • Reviewed customer interactions and activity reports to identify and address concerns.
  • Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
  • Oversaw addressing of customer requests for friendly, knowledgeable service and support.
  • Coached staff on strategies to enhance performance and improve customer relations.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Fort Pierce Central High School
  • Indian River State College
  • Indian River State College

Job Titles Held:

  • Customer Service Representative
  • Correctional Officer
  • Customer Service Supervisor


  • High School Diploma
  • Bachelor of Science
  • Some College (No Degree)

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: