LiveCareer-Resume

customer service representative resume example with 8 years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Hardworking agent accustomed to fast-paced call center environments. Quickly and effectively understands, documents and resolves customer concerns, driving satisfaction while meeting demanding business objectives. Well-versed in any standards and best practices.

Skills
  • Report creation
  • Report generation
  • Credit card payment processing
  • In-store support
  • Inbound and Outbound Calling
  • Office equipment proficiency
  • Fleet dispatching
  • Process optimization
  • Store maintenance
  • Business development understanding
  • Schedule mastery
  • Retail sales customer service
  • Promotional support
  • Conflict mediation
  • Freight operations
  • Sales expertise
  • Project management abilities
  • Microsoft Office expertise
  • Problem-solving abilities
  • Call Center Operations
  • Stockroom procedures
  • Data evaluation
  • Route management
  • Adaptive team player
  • Transportation solution development
  • Senior leadership support
  • Clerical support
  • System implementation
  • Technologically savvy
  • Quality assurance controls
  • Shipping and receiving understanding
  • Materials transport
  • Quality control
  • Customer relations
  • High-energy attitude
Education and Training
Fort Pierce Central High School Fort Pierce, FL Expected in 06/2009 High School Diploma : - GPA :
Indian River State College Ft. Pierce, FL Expected in Bachelor of Science : - GPA :
Indian River State College Ft. Pierce, FL Expected in : - GPA :
Experience
Parker-Hannifin, Corporation - Customer Service Representative
Eaton, OH, 06/2019 - Current
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Remained constantly aware of customer activity to ensure safe and secure shopping environment.
  • Answered [Number]+ inbound calls per day and directed to individuals or departments.
  • Interviewed customers regarding [Type] issues and reported feedback to management team.
  • Made outbound calls to obtain account information.
  • Educated customers on special pricing opportunities and company offerings.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Worked with [Job title] to develop customer service improvement initiatives.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Trained new employees on procedures and policies to maximize team performance.
  • Upheld privacy and security requirements established by [Type] regulatory agencies.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
  • Translated services for [Number]-person team to serve [Language]-speaking customer needs.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Reviewed account and service histories to identify trends and issues.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Documented conversations with customers to track requests, problems and solutions.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
Eau Claire County - Correctional Officer
Eau Claire, WI, 06/2018 - 06/2019
  • Conducted internal security checks to ascertain inmate safety.
  • Detected potential threats and quickly defused conflicts.
  • Maintained clear and open communications with all facility areas to support efficient and safe operations.
  • Promoted safety, order and functionality of [Type] facility.
  • Promoted rehabilitation of offenders and maintained safety of staff and residents.
  • Apprehended escapees safely while following proper techniques.
  • Assigned inmates to open and appropriate housing units.
  • Maintained correct physical head count at all times.
Lincare - Customer Service Supervisor
Charlevoix, MI, 05/2013 - 05/2019
  • Addressed and mitigated escalated situations to meet organizational objectives and drive customer satisfaction ratings.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Developed and mentored team members to provide hospitable, professional service while adhering to established service models.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
  • Defined and documented office procedures, using updated SOPs to provide thorough and comprehensive training for all administrative support staff.
  • Provided customer service and issue resolution to increase QA satisfaction levels.
  • Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies.
  • Reviewed customer interactions and activity reports to identify and address concerns.
  • Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
  • Oversaw addressing of customer requests for friendly, knowledgeable service and support.
  • Coached staff on strategies to enhance performance and improve customer relations.

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Resume Overview

School Attended

  • Fort Pierce Central High School
  • Indian River State College
  • Indian River State College

Job Titles Held:

  • Customer Service Representative
  • Correctional Officer
  • Customer Service Supervisor

Degrees

  • High School Diploma
  • Bachelor of Science
  • Some College (No Degree)

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