LiveCareer-Resume

customer service representative resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Personable and dedicated to customer satisfaction. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Credit card payment processing
  • Materials transport
  • Store maintenance
  • Office equipment proficiency
  • Data evaluation
  • Quality assurance controls
  • Problem-solving abilities
  • Adaptive team player
  • Courteous demeanor
  • Product organization
  • Customer relations
  • High-energy attitude
  • Quality control
  • Stockroom procedures
  • Shipping and receiving understanding
  • Project management abilities
Experience
Customer Service Representative, 08/2019 - 03/2020
Parker-Hannifin, Corporation Greeneville, TN,
  • Educated customers on special pricing opportunities and company offerings.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Answered 10+ inbound calls per day and directed to individuals or departments.
  • Set up and activated customer accounts.
  • Recommended improvements to products and services to mitigate complaints.
  • Supported operational improvements and resolution of problems to deliver top-notch customer service.
  • processed and packaged on line orders for customers.
  • input daily deliveries into our in stock item report
  • received and restocked items needed on our store sales floor
Preschool Teacher, 05/2019 - 08/2019
Valley Ymca Litchfield Park, AZ,
  • Taught children foundational skills such as colors, shapes and letters.
  • Implemented hands-on, play-based strategies such as games and crafts for experiential learning.
  • Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
  • Developed professional relationships with parents, teachers, directors and therapists.
  • Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
  • Established indoor and outdoor safe play environments for toddler-age children.
  • Created and implemented developmentally appropriate curriculum addressing all learning styles.
  • Incorporated music, art and theater into lesson planning.
Data Entry Clerk, 08/2018 - 05/2019
Apex Systems Mechanicsville, VA,
  • Identified and corrected data entry errors to prevent duplication across systems.
  • Proofread documents and edited materials to correct grammar and spelling mistakes.
  • Identified, corrected and reported data entry errors.
  • input daily stock changes
  • input stock items received on a daily basis
  • packed and shipped items ordered by online customers
Front Office Assistant/Shipping and Receiving Clerk, 02/2015 - 04/2019
Paladin Signs And Graphics City, STATE,
  • Answered office phone and emails to schedule appointments, forward information and complete .
  • Managed office paperwork, including scanning documents and routing business correspondence.
  • Maintained front office cleanliness and organized supplies to increase task productivity.
  • Updated office calendars with new appointments and accommodated last-minute schedule changes.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Greeted guests and offered beverages or services, maintaining exceptional customer satisfaction.
  • Monitored office entrance to maintain visitor security protocols and prevent unauthorized access.
  • Handled requests-for-information, delegating tasks to appropriate employee to optimize customer service.
  • Prepared packages for shipment by generating packing slips and setting up courier deliveries.
  • Maintained front office cleanliness and organized supplies to increase task productivity.
  • Maintained inventory of shipping materials and supplies.
  • Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
  • Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
  • Checked customer orders, labeling and documentation prior to shipment to avoid delays.
  • Tracked inventory levels, handling aspects of shipping and receiving and kept accurate records.
  • Prepared documentation to track and report on damaged or missing items.
  • Contacted internal and external vendors and customers to obtain information for inbound or outbound shipments.
  • Operated forklifts, hand trucks or other equipment to load, unload, transport and store goods.
  • Contacted transport companies and suppliers to expedite, trace or return shipments.
  • Maintained work areas in organized, safe and clean manner.
  • Operated forklift, pallet jack and hand truck to move materials within warehouse and to and from shipping vehicle.
  • Unloaded and received incoming shipments, inspected packages for damage and routed packages to next destination according to documentation.
  • Put merchandise in assigned area, added tags and secured larger pieces as required.
Education and Training
Diploma: Medical Assistant/Front Office, Expected in 10/2010
-
Westwood College - Ft. Worth,
GPA:
Status -
GED: , Expected in 10/2009
-
Tarrant County College District - Fort Worth, TX
GPA:
Status -

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Resume Overview

School Attended

  • Westwood College
  • Tarrant County College District

Job Titles Held:

  • Customer Service Representative
  • Preschool Teacher
  • Data Entry Clerk
  • Front Office Assistant/Shipping and Receiving Clerk

Degrees

  • Diploma
  • GED

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