customer service representative resume example with 13+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Motivated Customer Service Representative with over seven years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in English language.

  • Report preparation
  • International sales support
  • Sales expertise
  • Complaint resolution
  • Inbound and Outbound Calling
  • Service standard compliance
  • Multi-line phone talent
  • Creative problem solving
  • Good listening skills
  • Professional telephone demeanor
  • Route dispatch
Work History
Customer Service Representative, 04/2018 to 07/2021
Parker-Hannifin, CorporationDes Plaines, IL,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
Sales Associate, 07/2011 to 12/2017
Ymca Twin CitiesLakeville, MN,
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared large cash deposits with zero discrepancies.
  • Completed orders and organized product deliveries to meet customer timetables.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Solved customer challenges by offering relevant products and services.
  • Educated associates on market trends and stayed up-to-date on forecasts.
  • Tracked stock using company inventory management software.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Worked alongside retail representatives to enhance product presentations and advertising collateral.
  • Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Processed product returns and assisted customers with other selections.
  • Achieved perfect attendance and on-time record.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
Accounts Receivable Clerk, 01/1991 to 12/1994
First Team AutoHampton, VA,
  • Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
  • Reconciled accounts receivable ledger to verify payments and resolve variances.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Investigated daily variances and corrected errors to resolve discrepancies.
  • Tracked invoices, receipts and deposit slips to generate monthly fiscal statements.
  • Reported financial data and updated financial records in ledgers and journals.
  • Prepared and mailed invoices to customers, processed payments and documented account updates.
  • Responded to inbound inquiries regarding accounts and payments.
  • Verified deposits, rectified discrepancies and processed end-of-day paperwork using excel with 100% accuracy.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Checked invoice documents for errors and accuracy while updating in accounts.
  • Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
  • Assessed data and information to verify entry, calculation and billing code accuracy.
  • Managed and updated financial accounts and permanent records for more than 100 current clients.
  • Computerized recordkeeping systems, initiating and maintaining financial accurate and current tracking in AS400.
No Degree: Psychology, African American Studies., Expected in to Lehman College of The City University of New York - The Bronx, NY
  • Awarded Presidential Scholar
Associate of Science: Computer Science, Expected in to Monroe College - The Bronx, NY
  • Dean's List Fall'85, and Spring'85 semesters.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Cashier - Achieved highest Number of new credit accounts opened within one-month period.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Achieved sales goal by completing multitasking with accuracy and efficiency.

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Resume Overview

School Attended

  • Lehman College of The City University of New York
  • Monroe College

Job Titles Held:

  • Customer Service Representative
  • Sales Associate
  • Accounts Receivable Clerk


  • No Degree
  • Associate of Science

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