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customer service representative resume example with 9+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Skills
  • Report Creation
  • Report Generation
  • Credit Card Payment Processing
  • Data Entry
  • Customer Service
  • Courteous with Strong Service Mindset
  • Call Documentation
  • Responding to Difficult Customers
  • Calm and Professional Under Pressure
  • Product Organization
  • Conflict Mediation
  • In-Store Support
  • Data Evaluation
Experience
08/2018 to 05/2021
Customer Service Representative Moore's Electrical & Mechanical Charlottesville, VA,
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Educated customers on special pricing opportunities and company offerings.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
08/2015 to 03/2018
Server Choctaw Nation Of Oklahoma Hartshorne, OK,
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Addressed complaints to kitchen staff and served replacement items.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Presented menus to patrons to answer questions about offered items and make suitable recommendations.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
04/2012 to 12/2015
Host Iron Hill Brewery Lancaster, PA,
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Answered telephone to provide dining information and take reservations.
  • Resolved customer service and food-related issues to maintain guest satisfaction.
  • Offered seating and other special accommodations to customers according to preferences and dining area volume.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Monitored dining area to assess server capacity and estimate wait times.
09/2011 to 04/2014
Caregiver The Solana East Cobb Marietta, GA,
  • Supported bathing, dressing and personal care needs.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Improved patient outlook and daily living through compassionate care.
  • Laundered clothing and bedding to prevent infection.
  • Assisted with meal planning to meet nutritional plans.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Followed care plan and directions to administer medications.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Followed safe lifting and transferring techniques to transport residents.
  • Encouraged residents to participate in activities of daily living to enhance personal dignity.
  • Monitored vital signs and medication use, documenting variances and concerning responses.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
  • Worked closely with clinical staff to support therapeutic and behavioral plans.
  • Assisted clients with maintaining good personal hygiene.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
  • Built strong and trusting rapport with clients and loved ones.
  • Monitored health and well-being of clients and reported significant health changes.
Education and Training
Expected in 07/2021 to to
Certified Certificate : Cosmetology
Bryant And Stratton College - Newport News - Newport News, VA
GPA:
Expected in 05/2011 to to
High School Diploma:
Waynesville High School - Waynesville, MO,
GPA:

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Resume Overview

School Attended

  • Bryant And Stratton College - Newport News
  • Waynesville High School

Job Titles Held:

  • Customer Service Representative
  • Server
  • Host
  • Caregiver

Degrees

  • Certified Certificate
  • High School Diploma

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