LiveCareer-Resume

customer service representative resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Dependable quality assurance professional with 10 years of experience. Top-notch skills in organizing and prioritize workflow to complete demanding objectives. Ready to apply experience and skills to a new long-term position. With over 10 years of experience in quality inspection, as well as customer service skills that consistently exceed company standards, and productivity goals. Focused on defining best practices and meeting quality standards and delivery deadlines.

Skills
  • Report preparation
  • Sale expertise
  • Credit card processing
  • International sales support
  • Complaint resolution
  • Multi-line phone talent
  • Staff education and training
  • Professional telephone demeanor
  • Warehousing functions
  • Good listening skills
  • Data entry
  • Recordkeeping strengths
  • Administrative support
  • Shipping procedures understanding
  • Medical terminology knowledge
  • Quick learner
  • Creative problem solving
  • Training development aptitude
  • Computer proficient
  • Service standard compliance
Education
Smithsburg High School Smithsburg, MD Expected in High School Diploma : - GPA :
  • Member of Student Council (Secretary)
  • Member of Smithsburg High School Band
Cumberland University Lebanon, TN Expected in : Certificate of Completion For Microsoft Office - GPA :
Work History
Parker-Hannifin, Corporation - Customer Service Representative
Davenport, IA, -
  • Boosted sales revenue by skillfully promoting diverse Diabetic Testing supplies and diabetic nutrition education and products related to this health concern
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
  • Leveraged sales expertise to promote medical equipment and capitalize on upsell opportunities
  • Educated customers on promotions to enhance sales
  • Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
  • Offered advice and assistance to customers, paying attention to special needs or wants
Repligen Corporation - Quality Control Inspector
Chino, CA, 09/2015 - 12/2019
  • Evaluated components and final products against quality standards and manufacturing specifications
  • Created and deployed best practices to improve efficiency and reduce defects
  • Completed precise measurements using special tools
  • Monitored performance and generate reports detailing the quality of product and defect rates
  • Noted trends in product quality and functionality to determine problem areas and plan for improvements to processes
  • Performed visual inspections and non-destructive tests where appropriate
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems
  • Monitored production processes to gain anunderstanding of problematic steps and rectify issues
  • Examined Rack Integration Build Documents and reported all defects or issues, reported problems quickly and maintained high levels of accuracy
  • Streamlined QA processes by working closely with development teams and staying abreast of changing product demands
  • Used appropriate tools provided to inspect the quality of products, taking note of functionality, appearance and other specifications
  • Communicated with production team members about specific quality issues such as non-compliance with Company standards and Customer Build Document specification
  • Studied blueprints and design specs to uphold best-in-class knowledge of Rack Integration products
  • Maintained compliance with safety and clean area procedures
  • Conducted analyses of both in-process and completed Rack Integration materials, components, and products
  • Performed visual assessment of products to evaluate conformance with quality standards

Inspected raw materials, finished products, Rack Integration, and Validation Reports to guarantee quality and safety per Customer expectations.

  • Liaised between quality control and other departments and contractors, providing project updates and consultation
Arriva Medical - Customer Service Representative/Document Control Specialist
City, STATE, 05/2012 - 08/2014
  • Recommended Diabetic Testing Supplies to customers, thoroughly explaining details
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Educated customers on promotions to enhance sales
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Cultivated customer loyalty, promoted repeat customers and improved sales
  • Entered customer interaction details in Excell to track requests, document problems and record solutions offered
J.C. Penney Customer Service Center - Customer Service Center Representative/Administrative Assistant
City, STATE, 08/1985 - 05/2005
  • Regularly exceeded daily sales and product add-on quotas
  • Answered constant flow of customer calls with up to numerous calls in queue per minute
  • Assisted customers with setting appointments, shipping, and special order requests, and arranging merchandise pick-up at other locations
  • Educated customers on promotions to enhance sales
  • Compiled customer feedback and recommended service delivery improvements to management
  • Suggested new procedure to persuade cancelling customers to stay with the company
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
  • Recommended alternative products to customers, thoroughly explaining details
  • Communicated with vendors regarding back order availability, future inventory and special orders
  • Provided information to customers regarding JC Penney's charge card and loyalty program and helped to open and activate new accounts
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Responded to customer requests for products, services and company information
  • Entered customer interaction details in database to track requests, document problems and record solutions offered
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors
  • Drafted professional business memos, letters, and marketing copy to support business objectives and growth
  • Offered departmental administrative support
  • Tracked inventory and ordered office supplies encouraging cost-effective solutions
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation
  • Answered, responded to numerous phone calls on a multi-line phone system
  • Resolved irate customer issues quickly by using my customer service skills and product knowledge, effectively reducing customer complaints

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Resume Overview

School Attended

  • Smithsburg High School
  • Cumberland University

Job Titles Held:

  • Customer Service Representative
  • Quality Control Inspector
  • Customer Service Representative/Document Control Specialist
  • Customer Service Center Representative/Administrative Assistant

Degrees

  • High School Diploma
  • Some College (No Degree)

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