LiveCareer-Resume

customer service representative resume example with 18+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Highly skilled and motivated individual. A recent college graduate with an Associate degree in Accounting and Business Management seeks an entry level accounting opportunity, and bringing 20+ years of Administrative Office experience.

Skills

Accounting (QuickBooks, Peachtree, Sage) – standards of accounting, general business knowledge, prepare and submit invoices, check/verify/process invoices, maintain vendor files, collections, account reconciliation, payroll processing, AP/AR, ensuring accuracy and compliance, knowledge of GAAP, payments, credit management, financial statements, spreadsheets

Administrative Typing – 60 wpm Data Entry – 12,000 kph (Accuracy assured), implementing office policies and procedures, strong client relations skill, excellent oral and written communication skills, general clerical duties, maintain electric and hard copy filing system, prepare written correspondence, maintain office supply inventories

Customer Service High-volume call center(40-60 calls per shift), able to positively persuade and influence customers, resolving complex customer issues, consistently achieve Key performance indicator (KPI) and customer service goals, account management, customer support and retention, consistently achieves customer service and KPI goals, database and record management, able to show empathy and stay focused in stressful situations, received an average 97% customer satisfaction rating

Microsoft Office (Word, Excel, PowerPoint, Access, Outlook, Skype, OneNote)

Communication (Slack, Google Hangouts, Skype, Zoom, Microsoft Teams)

Social Media (Facebook, Instagram, Twitter, Hootsuite)

Medical (EMR software – Epic, Medisoft) – medical terminology, billing, coding ICD-10, CPT, HIPAA, scheduling, records management

Soft Skills analytical, dedicated, organization, time management, flexibility, teamwork, multi-tasking, tech-savvy, resourceful, empathy, communication, desire to succeed, management skills

Experience
Customer Service Representative, 11/2019 to 09/2020
Parker-Hannifin, CorporationChetek, WI,
  • Answer incoming calls from customers who have questions regarding products, lost packages, processing exchanges/returns, shipping information, billing, and more
  • Answer questions in a timely, tactful, and professional manner
  • Enter notes into a system while multitasking between different programs
  • Assessed customer needs and upsold products and services to maximize sales
Assistant Office Manager, 07/2013 to 10/2019
Florida Cancer Specialists, P.L.Nashville, TN,
  • In charge of office accounting functions such as AP/AR, collections, purchasing and invoicing, accounts receivable-ensured proper payment terms & invoicing deadlines were met, accounts payable-approved bills for payment, ensured time payments, resolving billing discrepancies, process invoices
  • Negotiated and enforced collections on delinquent accounts to recover funds and formulate payment plans
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives
  • Elevated customer satisfaction ratings by resolving client and case issues effectively
  • Processed customers’ requests for products, services, and company information professionally by phone, email, or in-person
  • Guided administrative and professional staff through computer and software problems
Data Processing Specialist, 08/2014 to 04/2015
Cepeda Systems & Software AnalysisHuntsville, AL,
  • Enters customer account data in databases and maintained 100% accuracy and up to date account records
  • After 3 weeks of employment was promoted to the Forecasting Team for a special project- Creates a statistical usage model for each active tank
  • Uses forecasting parameters that relate temperature to fuel usage as determined by a customer’s degree days and K-factor
  • Software used, SAP, Access, Excel, PDF
Customer Service Representative/Chat Host, 06/2002 to 07/2013
Several Contract PositionsCity, STATE,
  • Answers inbound customer service calls, responds to customer emails and surveys
  • Answered high volume calls for online shopping, Television and radio infomercials, and catalog sales
  • Resolves customer service concerns to determine root cause of the concern.
  • Escalates customer issues requiring extensive problem solving
  • Helped customer with inquiries, account questions, shipping issues, complaints, sales, and upselling
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service
  • Chat Host for Online Bingo Websites: World Bingo, Bingo Network, Gala Bingo
  • Delivered exceptional customer service to guests by explaining game rules and promptly answering questions
Education and Training
Associate of Applied Business: Accounting & Business Management, Expected in 09/2020 to Ohio Business College - Elyria, OH
GPA:
  • Completed coursework in:
  • Payroll Accounting
  • Tax Accounting
  • Computerized Accounting
  • Accounting I, II, III
  • Customer Service and Relationship Management
  • Event Planning and Promotion
  • Business Communication
  • Social Media and Internet Marketing
  • Training and Development
  • Small Business Management
  • Human Resource Management
  • Completed 80-hour Externship at TruGreen
Associate of Applied Business: Medical Administrative Assistant, Expected in 11/2015 to Ohio Business College - Elyria, OH
GPA:
  • Completed coursework in:
  • Anatomy & Physiology with Terminology
  • Medical Office Procedures
  • Electronic Health Records
  • Clinical Procedures
  • Intro to Medical Insurance Coding
  • Advanced Medical Insurance Coding
  • Health Claims
  • Computerized Medical Management
  • Medical Terminology
Websites, Portfolios, Profiles
  • www.linkedin.com/in/JessicaClaire
  • https://my.indeed.com/p/Jessicab-dnu2or7

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Resume Overview

School Attended

  • Ohio Business College
  • Ohio Business College

Job Titles Held:

  • Customer Service Representative
  • Assistant Office Manager
  • Data Processing Specialist
  • Customer Service Representative/Chat Host

Degrees

  • Associate of Applied Business
  • Associate of Applied Business

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