LiveCareer-Resume

customer service representative resume example with 11+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Personable Medical Assistant bringing 2+ years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.

Resourceful Medical assistant with proven expertise in organizing medical office environments and assisting with diagnostic efforts for patients. Proficient at collecting specimens, conducting basic assessments and monitoring vitals. Expert with EHR system and skilled at learning new processes to meet unique office requirements.

Focused medical assistant motivated to deliver seamless and pleasant healthcare experience to patients. Offering 2+ year background assisting medical teams in examining and treating patients. Skillful in measuring vitals, preparing and drawing blood samples and preparing treatment rooms for examinations.

Knowledgeable Certified Medical Assistant with exceptional background over 2+ years handling intensive clinical environments. Quality-driven and safety-oriented with excellent interpersonal and relationship-building abilities. Experienced in collaborating across disciplines to support patient needs and enhance care.

Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.

Organized medical assistant with 2+year background supporting medical practices through exemplary skills. Effective staff coordination and patient-flow management. Talented in technical troubleshooting and equipment maintenance.

Skills
  • Inventory and supply management
  • Wound care and irrigation
  • Patient skin and nail care
  • Medical billing
  • Charting expertise
  • Proper sterilization techniques
  • HIPAA compliance
  • Documentation procedures expert
  • Venipuncture and phlebotomy
  • Patient feeding
  • Patient toileting
  • Grooming and bathing assistance
  • Understands medical procedures
  • Data entry
  • Examination Preparation
  • Patient Relations
  • Coordinating Drug Refills
  • Clinical and Operational Judgement
  • Diagnostic Testing
  • Cleaning and Organizing
  • Customer Service
Work History
Customer Service Representative, 10/2022 - 11/2022
Univar Solutions Inc. Jamestown, NC,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recommended products to customers, thoroughly explaining details.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Provided information regarding charge accounts and loyalty programs.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
Medical Assistant, 12/2020 - Current
St. Luke's Cornwall Hospital Newburgh, NY,
  • Administer allergy injections and asthma treatments.
  • Educate patients on their allergy injections process.
  • Order extract from the lab for patients.
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Scheduled appointments for patients via phone and in person.
  • Educated patients about medications, procedures and physician's instructions.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Organized charts, documents and supplies to maintain team productivity.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Conducted insurance verification and pre-certification and pre-authorization functions.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Documented notes during patient visits.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Measured vital signs and took medical histories to prepare patients for examination.
Home Health Aid, 04/2018 - 11/2020
Day Or Night Senior Care Dedham, MA,
  • Maintained clean and well-organized environment for client happiness and safety.
  • Assisted clients with bathing, dressing and incontinence care.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Improved patient outlook and daily living through compassionate care.
  • Tracked and reported clients' progress based on observations and conversations.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
  • Helped client with medication self-administration.
  • Delivered respite for patient's family and caregivers.
  • Documented care provided and submitted notes to supervisor.
  • Recognized emergency situations and implemented appropriate procedures.
  • Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
  • Assisted terminally ill patients with bathing, grooming and dressing.
  • Mopped floors, vacuumed, washed dishes and performed other household chores to assist clients.
  • Transported clients to doctor's appointments and errands.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Carried out important daily living tasks for patients by cooking meals, washing laundry and other household chores.
  • Documented client progress in charts and logbooks.
  • Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
  • Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
  • Delivered high level of assistance with cooking, meal preparation and shopping.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Maintained patient hygiene by administering bedpans, urinals, baths and shaves.
  • Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
  • Followed care plan and directions to administer medications.
  • Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
  • Monitored client's well-being, safety and comfort under physician direction.
  • Delivered activities that provided cognitive stimulation and entertainment.
Customer Service Cashier, 05/2011 - 03/2018
Raising Cane's El Paso, TX,
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Greeted customers and responded to informational requests.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
  • Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Recommended, selected, located and obtained products to meet customer needs.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Maintained work area and kept cash drawer organized.
  • Counted and balanced cashier drawers.
  • Complied with cash handling procedures to meet regional cashier variance policy.
  • Processed customer payments quickly and returned exact change and receipts.
  • Scanned items and checked pricing on cash register for accuracy.
  • Built and maintained productive relationships with employees.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Education
Clinical Medical Assistant : Health Sciences, Expected in 11/2020
-
Vanhook Careers - Arkadelphia, AR,
GPA:
Status -
High School Diploma: , Expected in 05/2007
-
Hope High School - Hope, AR
GPA:
Status -

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Vanhook Careers
  • Hope High School

Job Titles Held:

  • Customer Service Representative
  • Medical Assistant
  • Home Health Aid
  • Customer Service Cashier

Degrees

  • Clinical Medical Assistant
  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: