customer service representative resume example with 10+ years of experience
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Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering Number years of experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Hardworking Job Title bringing Number years of experience meeting customer needs via telecommuting roles. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers.
Seasoned Retail Sales Associate committed to providing high-quality service and superior guest experiences. Positive and infectious personality with excellent interpersonal and relationship-building skills.
Experienced Retail Sales Associate with Number years of customer service working in dynamic, fast-paced environments. Excellent interpersonal skills and outgoing personality. Committed to developing long-term relationships to foster recurring business and guarantee customer satisfaction.
Skilled call center professional versed in customer support protocols for Product or Service. Bring extensive high-call volume experience spanning Number years working with Type consumers. Superior computer skills and telephone etiquette.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
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- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Suggested new procedure to persuade cancelling customers to stay with company, resulting in Number% decrease in cancellations.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Responded to customer requests for products, services and company information.
- Entered customer interaction details in Software to track requests, document problems and record solutions offered.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Leveraged sales expertise to promote Product or Service and capitalize on upsell opportunities.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recommended Product or Service to customers, thoroughly explaining details.
- Educated customers on promotions to enhance sales.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Organized Type inventory to keep samples ready and products within optimal levels to support target customer levels.
- Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
- Conferred with existing and potential customers to assess requirements and propose optimal Type solutions.
- Employed variety of sales practices to accommodate each customer's individual needs and overcome objections.
- Identified new customers by attending trade-shows, networking and performing cold-calls.
- Conducted daily follow-up calls to answer client's questions and manage sales process.
- Used strong customer service skills to develop loyal customer base, increasing repurchasing rate Number%.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Responded to customer requests for products, services and company information.
- Regularly exceeded daily sales and product add-on quotas.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Educated customers on promotions to enhance sales.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
Bartlesville High School - Bartlesville, OK
Hardin-Simmons University - Abilene, TX
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Resume Overview
School Attended
- Bartlesville High School
- Hardin-Simmons University
Job Titles Held:
- Customer Service Representative
- Customer Service Representative
- Independent Sales Representative
- Customer Service Representative
Degrees
- Diploma
- None
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