customer service representative resume example with 6+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes.

  • Insurance coverage verification
  • Understanding of medical terms
  • Prior authorization processing
  • Training and Development
  • Attention to Detail
  • Accurate payment posting
  • Key holder experience
  • CPT Coding
Work History
02/2022 to Current
Billing Specialist Quality Custom Distribution Phoenix, AZ,
  • Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
  • Reviewed and reconciled customer accounts to manage accuracy of payments.
  • Completed appeals of denied claims on patient bills.
  • Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Complied with HIPAA guidelines and regulations for confidential patient data.
  • Trained new staff on current, correct insurance verification procedures.
11/2014 to 03/2022
Tubing Attendant Aarons Adkins, TX,
  • Collaborated with ski patrol to perform lift evacuation.
  • Alerted mountain staff of any serious problems on lift.
  • Delivered information to visitors, including details of interest about facility, rules, policies and promotional events.
  • Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
  • Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
  • Assisted customers in entering and exiting rides, providing balance support and general directions.
  • Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.
07/2020 to 01/2021
Sales Associate Country Manor Saint Joseph, MN,
  • Maintained records related to sales, returns and inventory availability.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
01/2019 to 07/2020
Assistant Preschool Teacher Groton Collision City, STATE,
  • Educated students in foundational concepts such as shapes, numbers and letters.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Promoted physical, academic and social development by implementing diverse classroom and outside activities.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, objectives and philosophies.
  • Helped children's confidence and self-esteem by providing safe, loving environment.
  • Completed and filed daily paperwork for classroom activities, including meal count sheets and attendance logs.
07/2015 to 01/2019
Automotive Spray Painter Company Name City, State,
  • Prepared surfaces and surrounding areas for painting using sandpaper, tape and other materials.
  • Worked flexible schedule, including some holidays and weekends, depending on shifting needs of each project.
  • Mixed and matched paints according to customer specifications.
  • Evaluated OEM manufacturer schematics and service documentation to identify parts to order.
  • Created and reviewed work orders detailing required repairs per shop and manufacturer guidelines.
  • Met exacting tolerances when sanding and sealing final finishes.
  • Optimized paint adhesion with proper primer application.
  • Organized safe and compliant disposal of hazardous materials to protect team members and local environment from damage.
  • Removed surface imperfections, applied special undercoats and sealed seams to ready surfaces for paint application.
  • Inspected new parts and areas of repair to verify correctness and quality.
Expected in 06/2015 to to
High School Diploma:
Nashoba Valley Technical High School - Westford, MA,
  • First Aid/CPR Certified
  • OSHA Certified
  • Bloodborne Pathogens Training
  • Annual HIPAA Training

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Resume Overview

School Attended

  • Nashoba Valley Technical High School

Job Titles Held:

  • Billing Specialist
  • Tubing Attendant
  • Sales Associate
  • Assistant Preschool Teacher
  • Automotive Spray Painter


  • High School Diploma

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