customer service representative resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Competent and Enthusiastic Phlebotomy Technician.Knowledgeable in routine blood drawing procedures and using vacutainer tubes, tourniquets, syringes, butterfly needles and straight needles. Committed to maintaining highest quality standards when collecting, labeling and processing samples and specimens.Motivated to learn, grow and excel in the medical field. I have a clear understanding of what is needed to provide excellent patient satisfaction.

  • Well versed in CSS,CMSI,SAP,C4C
  • Team leadership
  • Organizational skills
  • Clear oral/written communication
  • Excellent multi-tasking ability
  • Bi-lingual in English and Spanish
  • Patient-oriented
  • Infection control standards
  • Quality control
  • Blood Collection
  • Patient confidentiality
  • Specimen labeling procedures
  • Time management
  • Venipuncture
  • Calm and Professional Under Pressure
  • Biohazardous Waste Disposal
  • Quality Control
  • Proper Storage Procedures
  • Donor Screening
  • Data Entry
  • Sharps Disposal
  • Hazardous Waste and Disposal
Work History
Customer Service Representative, 05/2022 to Current
Fredbeans, , Wotk From Home
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recommended products to customers, thoroughly explaining details.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Representative, 05/2021 to 05/2022
Scripps Health, ,
  • Handled various incoming phone calls related to but not limited to billing,payments ,ect
  • Resolved customer questions, complaints and collections inquiries in a professional, helpful manner
  • Utilizes computer system to verify and document customer requests
  • Maintains and updates customer information as necessary
  • Calmly attempt to resolve and de-escalate any issues
  • Escalate calls to supervisor when necessary and appropriate
  • Resolve products and service problems by clarifying customers needs and or complaints by determining the problem and providing the best solution also following up to ensure resolution.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Phlebotomist/Lead COVID-19 Screener, 08/2020 to 01/2021
Nw Exterminating Co, ,
  • Coordinated patient scheduling, check-in and payments
  • Facilitated organized record retrieval and access by maintaining filing system for both new and existing patients.
  • Maintained current and accurate medical records for over 500 patients.
  • Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
  • Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
  • Logged patient information and recorded results into system using LabNexus and Google sheets, docs and forms.
  • Provided clerical support for multiple department by verifying patient registration has been received and is accurate and complete, assisted processors with data entry.
  • Tracked collected specimens by initialing, dating and noting times of collection.
  • Helped average of 15 to 30 patients every day by approaching conversations with positive attitude focusing on excellent customer satisfaction.
  • Resolved customer problems and complaints with forward-thinking strategies focused on addressing patients needs and resolving concerns.
  • Maintained clean, safe and well-organized patient environment.
  • Maintained office organization by ordering supplies, transporting specimens, sanitizing and disinfecting changing solutions.
  • Adhered to social distancing protocols and wore mask or face shield at all times.
  • Improved patient satisfaction ratings by providing professional,friendly and excellent customer service.
Reception Technician, 12/2019 to 09/2020
Gate Motors Unlimited LLC, ,
  • Took vitals to assure that donors are suitable for donation
  • Provides maintenance and calibration equipment
  • Process hematocrit and protein levels to assure donor suitability
  • Resolved customer problems and complaints by
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department
  • Monitored and screened visitors to verify accessibility to inter-office personnel
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
Office Manager, 02/2016 to 12/2019
Company Name, ,
  • Created and finalized contracts for new and existing clients
  • Compared vendor prices to ensure optimal savings
  • Maintained computer and physical filing systems
  • Coordinated and maintained office organization to keep office running efficiently, organized and professional
  • Solved problems timely and effectively, ensuring customer satisfaction
  • Recruited and hired qualified candidates for vacant and new positions
  • Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel
  • Handled approximately 20-30 incoming calls and client requests for information
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed
: Business Administration, Expected in to Ashford University - San Diego, CA
High School Diploma: , Expected in to Miami Dade College - Miami, FL
Certified Phlebotomy Technician : , Expected in 2019 to CENTER FOR CAREER TRAINING - Ft Lauderdale ,

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Resume Overview

School Attended

  • Ashford University
  • Miami Dade College

Job Titles Held:

  • Customer Service Representative
  • Customer Service Representative
  • Phlebotomist/Lead COVID-19 Screener
  • Reception Technician
  • Office Manager


  • Some College (No Degree)
  • High School Diploma
  • Certified Phlebotomy Technician

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