customer service representative resume example with 18+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Career Overview

Highly enthusiastic customer service professional with 20 years client interface experience.

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Customer-service focused

Dedicated, Dependable, Detail-oriented,

Core Strengths

Strong organizational skills

Active listening skills

Sharp problem solver

Energetic work attitude

Adaptive team player

Courteous demeanor

Creative problem solving

  • pc terminal, opex machine, 10 key by touch, word, excel,

Customer Assistance

  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Customer Service

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Work Experience
05/2013 to 01/2015
Customer Service Representative Quality Custom Distribution Fontana, CA,
  • Responsibilities answer incoming calls from consumer ordering products through the Guthey Ranker and Chaz Dean Wen hair care.
  • Accomplishments Able to obtain sales goals on a monthly basis Skills Used Communication, computer,.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
10/2012 to 03/2013
Customer Service Representative 2 State Of Idaho Boise, ID,
  • Answer calls from private bankers and homeowners regarding mortgage payments.
  • Guaranteed positive customer experiences and resolved all customer complaints.
02/2010 to 05/2012
Credit Specialist Ashley Furniture Victorville, CA,
  • answer incoming phone lines regarding credit reports, credit scores and monitor alerts, review and explain information on credit reports, file.
  • disputes regarding incorrect information on credit reports.
  • Guaranteed positive customer experiences and resolved all customer complaints.
06/2009 to 01/2010
Collection Rep Childrens Hospital Los Angeles Glendale, CA,
  • answer incoming and outgoing phone lines via auto dialing systems.
  • regarding customer credit cards billing and set up settlements regarding the credit card accounts.
02/2009 to 06/2009
Phone Screener Arthur J Gallagher & Co. Albuquerque, NM,
  • Make outgoing phone calls to consumers regarding insurance quotes, once customer is contacted, put customer in touch with Insurance agent to get the Insurance quote.
  • Successfully interacted with customers and retail buyers to expedite orders.
2006 to 11/2008
Benefit Specialist Horizon Credit Union Woods Cross, UT,
  • Answer Incoming phone lines regarding Insurance claims and benefits for members and Providers, update personal files and other insurance information.
  • Answer benefit questions regarding provider information.
  • Overview processed and denied claims, Pharmacy Programs.
08/2005 to 2006
Loan Processor Pizza Hut Walker, LA,
  • Verify property taxes for home owners, on current and delinquent taxes.
  • Update info via pc, make outbound phone.
  • calls to verify taxes, or use websites for different counties.
04/2005 to 06/2005
Customer Service Lehigh Valley Hospital & Health Macungie, PA,
  • Answer toll free phone line for freight pickups and delivery, trace and track shipments, quotes.
  • Billing issues.
09/2001 to 05/2005
Provider Service Rep Wingstop Inc. Addison, TX,
  • Answer incoming toll free line for doctor and nurses.
  • verifying eligibility, health benefits, claim status for insured patients, pre certification for inpatient and.
  • outpatient surgery, Durable medical equipment, follow up and follow through on inquiries regarding out of.
  • state claims.
  • Document conversation on pc terminal.
07/1997 to 09/2001
Pos Analyst Pizza Hut Warren, OH,
  • Answer incoming toll free phone line for jobbers and dealers regarding settlements of daily totals, download data card terminal for new credit card information, troubleshoot v-sat equip, working with network systems.
  • Phone line for dealer and Amoco station go-lives, new install of new Amoco stations, troubleshoot gas pumps.
  • Back office equipment to submit stations end of day totals from previous day.
06/1995 to 05/1997
Customer Service America's Pharmacy City, STATE,
  • Prescription refill customer service rep, .via toll free line for customer refilling prescription order, contact dr.
  • office regarding new and updated prescriptions to update customer information via pc terminal, Telephone Sales/Verifier.
01/1995 to 06/1995
Telephone Sales Rep Market Link Inc City, STATE,
  • Contact current cable subscribers to upgrade current.
  • cable service, via automatic dialer, verify.
  • sales for sale rep to assure customer ratification.
Educational Background
Expected in 1992 to to
DMACC - Des Moines, IA

Focus on…, GED


10 key by touch, balance, benefits, Billing, cable, network systems, credit, customer service, delivery, Insurance, excel, office, word, office equipment, Sales, sat, settlements, taxes, Telephone, Phone, troubleshoot v, troubleshoot, upgrade, websites

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Resume Overview

School Attended


Job Titles Held:

  • Customer Service Representative
  • Customer Service Representative 2
  • Credit Specialist
  • Collection Rep
  • Phone Screener
  • Benefit Specialist
  • Loan Processor
  • Customer Service
  • Provider Service Rep
  • Pos Analyst
  • Customer Service
  • Telephone Sales Rep


  • GED

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