customer service representative resume example with 3+ years of experience
Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Reputable customer service professional brings strong phone speaking skills paired with in-depth knowledge of CRM systems. Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating multiple computer systems and applications.
- Credit card payment processing
- Report generation
- Report creation
- Adaptive team player
- Quality assurance controls
- Courteous demeanor
- Inbound and Outbound Calling
- Stockroom procedures
- High-energy attitude
- Quality control
- Store maintenance
- Technologically savvy
- Retail sales customer service
- Conflict mediation
- Problem-solving abilities
- Microsoft Office expertise
- Call Center Operations
- Clerical support
- Customer relations
- Shipping and receiving understanding
- In-store support
Los Angeles, CA, 07/2020 - Current
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Made outbound calls to obtain account information.
- Answered incoming telephone calls to provide store, products, and services information.
- Answered inbound calls, chats and emails to facilitate customer service.
- Set up and activated customer accounts.
- Improved customer service wait times to mitigate complaints.
- Upheld privacy and security requirements for customer information.
- Exceeded company productivity standards on consistent basis.
Denair, CA, 06/2019 - 01/2020
- Operated cash register, collected payments, and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Accepted cash and credit card payments, issued receipts, and provided change.
- Processed sales transactions to prevent long customer wait times.
- Trained new team members in cash register operation, stock procedures and customer services.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Inspected store products for damage and obtained item replacements for customers.
- Verified customer age requirement for alcohol or tobacco purchases.
- Answered customer questions, provided store information, and directed customers to designated store areas.
- Processed refunds for worn, damaged, and broken merchandise.
- Directed cleaning, trash removal, and sanitation procedures to keep aisles and register area organized.
- Recommended complementary and discounted items to customers to increase sales.
Fontana, CA, 09/2018 - 05/2019
- Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives.
- Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues.
- Established and adjusted feed rates and cutting parameters to keep operations in line with production demands.
- Monitored and observed production line to watch for pile-ups and jams.
- Guided products on conveyors to regulate flow through machines.
- Met or exceeded target for on-time customer shipments.
Washington, DC, 10/2017 - 08/2018
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Made outbound calls to obtain account information.
- Answered incoming telephone calls to provide store, products, and services information.
- Answered inbound calls, chats and emails to facilitate customer service.
- Set up and activated customer accounts.
- Improved customer service wait times to mitigate complaints.
- Answered customer questions and addressed concerns resulting in reduction in customer complaints.
- Upheld privacy and security requirements for customer information.
- Exceeded company productivity standards on consistent basis.
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Resume Overview
School Attended
- Southern New Hampshire University
- Jacksonville Baptist Theological Seminary
Job Titles Held:
- Customer Service Representative
- Cashier
- Machine Operator
- Customer Service Representative
Degrees
- Bachelor of Arts
- Associate of Arts
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