LiveCareer-Resume

customer service representative resume example with 4+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Active listening and multitasking abilities. Personable and dedicated Customer Service Representative with extensive experience in the banking industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Skills
  • Report Creation
  • Report Generation
  • Credit Card Payment Processing
  • Upbeat and Positive Personality
  • POS Systems and Ordering Platforms
  • Responding to Difficult Customers
  • Transaction Processing
  • Order and Refund Processing
  • Customer Service
  • Customer Account Management
  • Call Documentation
  • Multitasking and Prioritization
  • Calm and Professional Under Pressure
  • Creative Problem Solving
  • Courteous with Strong Service Mindset
  • Understanding Customer Needs
  • Efficient and Detail-Oriented
  • Building Customer Trust and Loyalty
  • Verbal and Written Communication
  • Upselling Products and Services
  • Customer Data Confidentiality
  • Technologically Savvy
  • High-Energy Attitude
  • Customer Relations
  • Adaptive Team Player
  • Business Development Understanding
  • System Implementation
  • Office Equipment Proficiency
  • Shipping and Receiving Understanding
  • Problem-Solving Abilities
  • Courteous Demeanor
  • Retail Sales Customer Service
Education and Training
Canon City High School Canon City, CO Expected in 05/2019 High School Diploma : - GPA :
Experience
Overhead Door Corporation - Customer Service Representative
Colorado Springs, CO, 06/2021 - Current
  • Maintained confidentiality of bank records and client information.
  • Built and maintained client relationships through quality, personalized interactions.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Resolved problems or discrepancies concerning customers' accounts.
  • Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
  • Identified transaction errors when debits and credits did not balance.
  • Performed special services for customers, ordering bank cards and checks.
  • Received mortgage and other loan payments, verifying payment dates and amounts due.
  • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
  • Delivered exceptional service to customers in person or over telephone.
  • Entered customer transactions into computers to record transactions and issue computer-generated receipts.
  • Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
  • Adhered to financial services security and audit procedures.
  • Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
  • Researched and resolved customer issues on personal savings, checking.
  • Identified and reported suspicious behavior to security personnel as appropriate.
  • Opened new checking, savings for new and existing customers
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Collected information for wire transfers
  • Annual bank regulation classes
  • Multitasking
  • Problem solving
  • 10 key
  • Microsoft programs
  • Organized
  • Professional appearance
Hca - OR Assistant
Russellville, AR, 04/2020 - 04/2021
  • Analyzed patient chart data and identification to verify accurate information.
  • Created and maintained sterile operating fields to minimize infection risks.
  • Patient transport
  • Collected supplies for cases
  • Kept OR rooms stock with sterile supplies
  • Worked with charge nurse completing tasks that were assigned to myself.
  • assisted other or assistants in tasks they needed completed
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
Wegmans Food Markets, Inc. - Sales Associate
Syracuse, NY, 01/2019 - 11/2019
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Collected payments and provided accurate change.
  • Worked with fellow sales team members to achieve group targets.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Developed trusting relationships with customers by making personal connections.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Assessed customer needs to provide assistance and information on product features.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Used technology resources to assist customers in locating and selecting items.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Adhered to company initiatives and achieved established goals.
  • Received and filed online orders
  • Handled in-store returns
  • Audited and organized the store on a weekly basis
  • Cleaned store daily
Edgewater Beach Resort Management, Inc. - Server
Panama City Beach, FL, 07/2018 - 02/2019
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Addressed complaints to kitchen staff and served replacement items.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Presented menus to patrons to answer questions about offered items and make suitable recommendations.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Recorded meal selections and transactions in microsystem to deliver prompt service.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Served food and beverages to patrons and confirmed complete orders.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Stocked service areas with supplies during slow periods.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Prepared checks, itemizing total meal costs and taxes.
  • Informed customers of daily specials and signature menu items.
  • Presented menus and answered questions regarding items.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Filled condiments and napkin containers during slack periods.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Responded to ad hoc cleaning duties at end of shift.

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Resume Overview

School Attended

  • Canon City High School

Job Titles Held:

  • Customer Service Representative
  • OR Assistant
  • Sales Associate
  • Server

Degrees

  • High School Diploma

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