customer service representative resume example with 16+ years of experience
Jessica Claire
- , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- :
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Skills
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Experience
Customer Service Representative, 12/2018 to Current
Conn's, Inc. – Pearland, TX,
Conn's, Inc. – Pearland, TX,
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Organized client contracts, records and reports to strengthen traceability.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Consulted with customers to resolve service and billing issues.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Caregiver, 08/2018 to Current
The Mansions At Alpharetta Assisted Living And Memory Support – Alpharetta, GA,
The Mansions At Alpharetta Assisted Living And Memory Support – Alpharetta, GA,
- Maintained clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Reported concerns to nurse supervisor to promote optimal care.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Followed safe lifting and transferring techniques to transport residents.
- Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
- Supported bathing, dressing and personal care needs.
- Assisted with meal planning to meet nutritional plans.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
Caregiver, 02/2012 to 08/2018
The Mansions At Alpharetta Assisted Living And Memory Support – Alpharetta, GA,
The Mansions At Alpharetta Assisted Living And Memory Support – Alpharetta, GA,
- Maintained clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Assisted with meal planning to meet nutritional plans.
Office Assistant, 04/2015 to 06/2018
Eastern Connecticut Health Network – Manchester, CT,
Eastern Connecticut Health Network – Manchester, CT,
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
- Maintained business records by updating customer information.
- Prepared and made daily deposits and assisted with invoice processing and bank reconciliation.
- Collected and coded various documents to prepare for filing, storage and processing.
- Coordinated staff scheduling to promote smooth office operations.
- Booked hotel rooms, car rentals and flights for company trips and conferences.
- Monitored calendars and scheduled appointments based on availability and established load limits.
- Answered phone calls and welcomed visitors to office.
- Dispersed incoming mail to correct recipients throughout office.
- Managed social media through post creation and community engagement.
Home Health Aide, 04/2010 to 03/2015
Kaiser Permanente – San Leandro, CA,
Kaiser Permanente – San Leandro, CA,
- Maintained clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Assisted with client personal care needs to foster independence and well-being.
- Assisted clients with bathing, dressing and incontinence care.
- Tracked and reported clients' progress based on observations and conversations.
- Managed patient transportation and appointment scheduling.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Directed patients in simple prescribed exercises and assisted with daily physical therapy routines.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
Customer Service Associate, 09/2007 to 02/2010
Safelite Autoglass – Westminster, CA,
Safelite Autoglass – Westminster, CA,
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Educated customers on special pricing opportunities and company offerings.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Call Center Customer Service Representative, 09/2005 to 10/2007
La-Z-Boy, Inc. – Las Vegas, NV,
La-Z-Boy, Inc. – Las Vegas, NV,
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Education and Training
High School Diploma: , Expected in 05/2005 Yazoo City High School - Yazoo City, MS
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Resume Overview
School Attended
- Yazoo City High School
Job Titles Held:
- Customer Service Representative
- Caregiver
- Caregiver
- Office Assistant
- Home Health Aide
- Customer Service Associate
- Call Center Customer Service Representative
Degrees
- High School Diploma
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