customer service representative resume example with 15+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

  • Critical Thinking
  • Customer Relations
  • Inbound and Outbound Calling
  • Scheduling
  • Active Listening
  • Conflict Resolution
  • Retail Sales Customer Service
  • Problem-Solving
  • Patient Relationship Management
  • Cultural Sensitivity
  • Attention to Detail
  • Relationship Building
Customer Service Representative, 07/2023 to Current
Two Men And A TruckPeoria, IL,
  • Built and maintained productive relationships with employees.
  • Welcome customers, offering assistance to help find store items.
  • Handle customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Maintain cleanliness and presentation of stock room and production floor.
  • Process credit card, EBT and gift certificate payments in electronic computer systems.
  • Inform customers of in-store promotions or pricing specials.
  • Count tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Deliver tactful discussions and diplomacy when responding to escalating situations.
Front Desk Receptionist, 08/2022 to Current
Norsk Hydro AsaUlm, DE,
  • Greet visitors to provide information and direct to appropriate personnel.
  • Welcome patrons to front desk and engage in friendly conversations while conducting check-in process.
  • Receive incoming calls and coordinates with staff to fulfill customer requests.
  • Sign for packages, record deliveries and distribute to personnel.
  • Work with housekeeping and maintenance staff to address and resolve building and room issues.
  • Draft professional business documents, spreadsheets and correspondence.
  • Protect clients' rights by maintaining confidentiality of personal and financial information.
  • Act as role model for clients by exhibiting positive behaviors.
  • Empower patients and families to negotiate with resource providers and make decisions on own behalf.
Leave of Absence Coordinator, 03/2020 to 06/2022
Cottage Health SystemBuellton, CA,
  • Maintained knowledge of policies and procedures and insurance coverage benefit levels, eligibility systems and verification processes.
  • Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
  • Communicated with other departments to establish action plans and manage open claims to closure.
  • Responsible for coordinating the support for all leave of absence cases and workers’ compensation claims.
  • Coordinate the leave process and advise employees throughout their leave, apply appropriate benefits, respond to questions, and evaluate and ensure records, documentation, and systems comply with established laws and regulations while providing training and guidance to stakeholders.
  • Independently approves and/or denies leave cases based on relevant medical information.
  • Coordinates and organizes all medical information and ensures that HIPAA and Employee Privacy guidelines are closely monitored and effectively executed. Ensures that all reportable workers’ compensation claims are submitted to the company’s vendor within 48 business hours from the date of the incident.
  • Works closely with associates to ensure that all relevant completed medical documentation is submitted for timely review.
  • Maintains appropriate contact with all associates on leave and coordinates all aspects of return to work for associates on leave.
Prepared Foods Supervisor, 12/2014 to 02/2020
Whole Foods MarketPaia, HI,
  • Delivered exceptional service to meet customers' prepared foods needs.
  • Filled hot case and rotated stock for maximum sales and consumer safety.
  • Cross-merchandised products with other departments to boost overall sales.
  • Checked signage and pricing to verify accurate displays on counters and in cases.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Built lasting client relationships by organizing and planning sales events.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Directed and supervised staff performance.
  • Mentored newly hired staff in upselling techniques to improve sales.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Bakery Manager, 05/2007 to 09/2014
Price ChopperUtica, NY,
  • Received complaints from customers and investigated problems to develop balanced solutions.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Went above and beyond to help customers and meet needs, delivering exceptional customer service.
  • Scheduled employees to keep bakery shifts well-staffed for peak times and holidays.
  • Checked freshness of bakery goods and food in bakery, removing and disposing of stale or outdated items.
  • Decorated cakes and pastries, baked breads, tarts and pies and created specialty desserts.
  • Implemented and executed merchandising programs to maintain and increase sales.
  • Displayed freshly baked items, cupcakes, cookies and cinnamon rolls on counters and tables to entice passersby to visit and make purchases at bakery.
  • Trained new bakery employees to use POS system to document orders, process payments and check progress for customers.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education and Training
High School Diploma: , Expected in 06/1993 to Murrah High School - Jackson, MS

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Resume Overview

School Attended

  • Murrah High School

Job Titles Held:

  • Customer Service Representative
  • Front Desk Receptionist
  • Leave of Absence Coordinator
  • Prepared Foods Supervisor
  • Bakery Manager


  • High School Diploma

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