customer service representative resume example with 7 years of experience
- , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- :
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Personable and dedicated Customer Service Representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
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Raytheon Technologies Corp – Phoenix, AZ,
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Answered inbound calls, chats and emails to facilitate customer service.
- Made outbound calls to obtain account information.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Landry's – Shenandoah, TX,
- Helped improve customer service, quality assurance and service speed by developing and implementing successful solutions.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Received, organized and rotated paper goods and food ingredients.
- Worked with vendors to establish strong relationships and maintain proper inventory supplies.
- Assisted restaurant owners with pricing by providing ingredient costs and portioning information.
- Oversaw meal preparation and monitored food handling to encourage safety.
- Maximized team performance by training new employees on proper food handling and restaurant protocols.
Signature Technicair – Irving, TX,
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Helped clients navigate online systems within established frameworks to obtain services.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Returned customer calls in established turnaround time to meet company objectives.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Reviewed files, records and other obtained documents to respond to customer requests.
- Suggested suitable options for unavailable products and services to retain customers.
- Implemented additional services to maintain exceptional client service ratings.
- Managed high-volume of inbound and outbound customer calls.
- Investigated and solved routine and complex customer issues to earn repeat business.
- Maintained strong call control and quickly worked through scripts to address problems.
- Pursued networking opportunities to advance client relations skills and enhance customer satisfaction.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Set up and activated customer accounts.
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Resume Overview
School Attended
- New Pathways Academy
- Penn Foster Career School
Job Titles Held:
- Customer Service Representative
- Kitchen Manager
- Customer Service Agent
Degrees
- High School Diploma
- Some College (No Degree)
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