LiveCareer-Resume

customer service representative resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Fluent in French and Creole

Security Clerk

Detail-oriented Security Guard with experience managing large-scale patrols of military and civilian properties. Expertise in personal and video surveillance. Sound knowledge of interrogation and interviewing procedures.

Medical Clerk

Organized Medical Records Clerk brings top talents in data entry, records filing and administrative correspondence. Creates new medical records, retrieves existing medical records and collects demographic information from various sources to gather patient information. Effective at managing medical records as part of claims processes. Systematic and diligent in collecting and organizing documents. Positive and supportive with clients.

Cook

Hardworking cook bringing detail-oriented approach to food preparation and handling. Reliable individual possessing excellent communication and problem-solving strengths. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Cashier and Customer Service

Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.

Customer Service

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Skills
  • Patrolling
  • Security procedures knowledge
  • Physical combat trained
  • Vigilant and watchful
  • Attention to detail
  • Criminal law understanding
  • Reliability
  • Research protocol development
  • Procedures implementation
  • Team collaboration
  • Programming
  • Opening and closing procedures
  • Cross-functional teamwork
  • Presentation design
  • Great Typing Skills
  • Troubleshooting
  • Listening To Job Demands and Following Through
  • Great Communication Skills
  • Prompt and Great Customer Service
  • Presentation Design
  • Opening and closing procedures
  • Team Collaboration Research
  • Protocol Development
  • Physical Combat Trained
  • Researcher
  • Writing telephone skills
  • Problem Solving
  • Organizational Skills
  • Cross-functional Teamwork
  • Programming Procedures Implementation
  • Reliable
  • Attention to Detail Vigilante and Watchful
  • Stress Management
Experience
Customer Service Representative, 03/2019 - 06/2019
Akzo Nobel N.V. Edmonton, CA,

1) Receive payment by cash, check, credit cards, vouchers, or automatic debits. 2) Issue receipts, refunds, credits, or change due to customers. 3) Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change.

  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Friendly and dependable cashier with abundant and reliable customer service experience. Proven record of managing cash register and other necessary accounting procedures. Strong cash handling skills and demonstrated ability to work effectively in a retail environment.
Salon Manager , 01/2008 - 12/2009
Smart Style Avon, CO,
  • Consulted with customers to understand needs and recommend professional hair care services.
  • Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Increased customer loyalty and brought in new customers with targeted marketing and service strategies.
  • Met and exceeded personal sales targets by applying excellent upselling skills and product knowledge to match each customer with optimal selections.
  • Developed new revenue streams by using social media accounts and strategic marketing activities to entice customers to try salon services.
  • Set and administered annual operating budget, consistently maintaining controls and preventing overages.
  • Worked with diverse customers to provide satisfactory cuts and styles appropriate to individual ages, tastes and style preferences.
  • Consistently recognized by management for providing superior customer service.
  • Scheduled employees and made sure all shifts had adequate coverage.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Scheduled employees and oversaw customer appointment calendar.
  • Enforced safety procedures in accordance with facility policies and government regulations.
  • Consulted with customers to understand needs and recommend professional natural hair care and chemical hair care services.
  • Focused on retaining clients by keeping client report cards, which detailed personal services and purchases.
  • Utilized successful strategies for sales, customer service and daily operations to continuously improve overall business and customer base.
  • Supervised banking procedures, cash flow and accounting processes.
  • Handled staff development, budgeting and supply ordering.
  • Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
  • Placed inventory orders, monitored shelf stock and tracked expenses.
  • Trained and mentored team members to achieve optimal performance and meet challenging business targets.
  • Addressed customer problems quickly and according to service standards.
  • Resolved guest complaints.
  • Increased retail product revenue by demonstrating and recommending products to fulfill clients' hair needs.
  • During tenure, hired, developed and managed more than 5 staff.
  • Conducted regular meetings to brief employees about salon's success and announce sales goals.
Security Clerk, 08/1998 - 09/2000
Geo Group Inc. Bloomington, MN,
  • Monitored building and property entrances and exits to detect intrusions and protect assets.
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
  • Warned violators of rule infractions and escorted unauthorized persons off premises.
  • Monitored and authorized entrance and departure of employees, visitors and other persons.
  • Investigated disturbances and used proportional and strategic responses to handle different types of issues.
  • Deterred criminal activity, vandalism and general misconduct by providing expert and highly visible security presence at military base facilities.
  • Sounded alarms and brought in relevant authorities in case of fire or criminal activities.
  • Protected company assets against theft or damage by conducting frequent building and grounds patrols.
  • Monitored premises and recorded all activity in daily officer report for submission to my chain of command at close of shift.
  • Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Maintained stamina during long periods of sitting, walking, standing or driving while remaining focused and vigilant.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
  • Communicated with team members and building management via radio, telephones, computers and proprietary software.
  • Triaged problems quickly and provided precise and clear information while working under minimum supervision.
Medical Clerk, 12/1999 - 05/2000
Merakey Baden, PA,
  • Gathered and sorted client medical records and bills.
  • Scanned incoming documentation.
  • Maintained complete confidentiality in accordance with organization and legal requirements.
  • Observed confidentiality and safeguarded all patient-related information.
  • Kept department clean, organized and professional.
  • Pulled patient charts for upcoming appointments.
  • Supported administration staff with records requests to support patient care.
  • Retrieved medical charts for healthcare staff for filing in medical records.
  • Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
Education and Training
High School Diploma: , Expected in 05/1997
-
Saint Patrick High School - Elizabeth , NJ
GPA:
Status -
: Culinary Arts And Restaurant Management , Expected in
-
The Art Institute of New York City - New York, NY
GPA:
Status -
Culinary Arts Certification : , Expected in 07/2005
-
University of South Carolina - Columbia - Columbia, SC
GPA:
Status -
  • It encompassed all kinds of cooking and baking, but it also taught me how to run a kitchen, create a menu, take inventory, order supplies, and plan ahead
  • Major in Culinary Arts Certification
  • Completed coursework in Sanitation Management, NRAEF MManageFirstProgram (certification),Stocks, Sauces and Soups, Vegetables, Grains and Starches, Skills of Meat Cutting, Introduction to Baking and Pastry, International and Regional Cuisine, Seafood, Fruits and Sandwiches, International and Regional Cuisine, Garde Manger, Advanced Patisserie/Dessert.
: Architectural Engineering , Expected in
-
Midland's Technical College - Columbia , SC
GPA:
Status -

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Resume Overview

School Attended

  • Saint Patrick High School
  • The Art Institute of New York City
  • University of South Carolina - Columbia
  • Midland's Technical College

Job Titles Held:

  • Customer Service Representative
  • Salon Manager
  • Security Clerk
  • Medical Clerk

Degrees

  • High School Diploma
  • Some College (No Degree)
  • Culinary Arts Certification
  • Some College (No Degree)

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