LiveCareer-Resume

customer service representative resume example with 7+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Dedicated [Customer Service talented at processing high volumes of error-free transactions and meeting departmental goals. Offers [30 years of experience in customer service, retention and problem resolution. Smoothly manages conversational flow and diffuses difficult customer situations. Flexible [Customer ervicwith 30 years of success in resolving customer concerns and inquiries. Skilled at accurately documenting call details, preparing reports and arranging service. Well-versed in providing helpful answers and relevant information to retain clients.30 Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Calm [Job Title] with [Number] years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manages workflow and optimizes team strengths to meet service quotas.

Skills
  • Report generation
  • Report creation
  • Credit card payment processing
  • Adaptive team player
  • Customer relations
  • Office equipment proficiency
  • Courteous demeanor
  • Problem-solving abilities
  • Senior leadership support
  • Conflict mediation
  • Call Center Operations
  • Inbound and Outbound Calling
  • Clerical support
  • Microsoft Office expertise
  • Transportation solution development
  • High-energy attitude
  • Shipping and receiving understanding
Experience
06/2020 to 04/2021 Customer Service Representative Sc Fuels | Watsonville, CA,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Reviewed customer account information to determine current issues and potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Remained constantly aware of customer activity to ensure safe and secure shopping environment.
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Answered [Number]+ inbound calls per day and directed to individuals or departments.
  • Reviewed account and service histories to identify trends and issues.
  • Set up and activated customer accounts.
  • Recommended improvements to products and services to mitigate complaints.
01/2013 to 11/2019 Customer Service Associate Xero Shoes | Denver, CO,
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
03/2019 to 08/2019 Customer Service Associate Xero Shoes | Broomfield, CO,
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
Education and Training
Expected in 06/1976 to to Bachelor of Arts | Psychology University of Utah, Salt Lake City, UT GPA:

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Resume Overview

School Attended

  • University of Utah

Job Titles Held:

  • Customer Service Representative
  • Customer Service Associate
  • Customer Service Associate

Degrees

  • Bachelor of Arts

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