customer service representative resume example with 9+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Professional Summary
Hardworking Customer Service Representative with one years of experience working with LHI, Federal Contract. Trained in project and time management with extensive knowledge of service member services and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.
Skills
Report preparation
International sales support
Scheduling
Due Diligence
Service Level Agreements
Performance Appraisals
Information expertise
Shipping and Receiving
Client Needs Assessment
Customer Complaint Resolution
Call Volume Analysis
Education
Whitley County High SchoolWilliamsburg, KYExpected in 05/2001 ā āHigh School Diploma: - GPA:
Graduated with 4.3 GPA on unweighted scale.
Graduated 8/205
Took three college courses and passed testing for college credits
Grand Canyon UniversityPheonix, AZ, Expected in 11/2020 ā āBachelor of Science:Sociology - GPA:
Dean's List every semester and year attended.
Member of Alumini
KCTCSPineville, KY, Expected in 06/2005 ā āAssociate of Applied Science:Certified Nursing Assistant - GPA:
Member of Kentucky Nursing Registry
Accomplishments
Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Work History
Sandvik - Customer Service Representative Westminster, SC, 02/2018 - 11/2018
Collected customer feedback and made process changes to exceed customer satisfaction goals 90%.
Recommended to customers, thoroughly explaining details.
Communicated with service members the insurance opportunities.
Assisted service members to enroll in governmental policies
Assisted service members with finding services within company.
Educated customers how to use company systems, complete forms and obtain desired services.
Contributed to company achieving and holding industry-leading customer service ratings.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
North Country Academy - Staff Residence Provider/ CNA Phoenix, AZ, 01/2008 - 12/2011
Obtained client medical history, including medication information, symptoms and allergies.
Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
Obtained biological specimens for ordered tests and prepared for laboratory transport.
Supported ambulation and physical therapy needs by conducting planned exercise routines.
Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
Genuine Parts Company - Afternoon Teacher Duluth, GA, 01/2002 - 06/2004
Provided individual and group teaching to 30 students to motivate and instill enthusiasm for learning.
Used school to record and maintain attendance records and progress notes.
Observed and monitored children's play activities to promote healthy, safe environment.
Redirected inappropriate student behavior and implemented program discipline system to guide proper student behavior.
Monitored student attendance by collecting attendance rosters and overseeing attendance database.
Organized and supervised games and all recreational activities to promote physical, mental and social development in children.
Prepared food and served meals and refreshments to 30 children.
Organized and stored toys and classroom materials to maintain order in activity areas.
Used classroom observations to create written assessments of student performance.
Applied play-based strategies, including crafts and games, to provide diverse approaches to learning.
Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.
Social Security Administration - Clerical City, STATE, 01/2000 - 12/2002
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Managed customer relations and customer service through daily communication and interaction.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
Prepared and shipped files for DDS.
Filed folders and files as needed
Faxed information regarding files
Handled all mailroom activities; including mail meter
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