customer service representative resume example with 10+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in the Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

  • Customer Relations - Earned highest marks for customer satisfaction, company-wide. 2018-2019 Spectrum Gold Customer Service Award winner
  • Complaint resolution
  • Inbound and Outbound Calling
  • Account management
  • Training development aptitude
  • Creative problem solving
  • POS systems expert
  • Service standard compliance
  • CRM
  • Report preparation
  • Credit card processing
  • Technical Support
  • Professional telephone demeanor
  • Good listening skills
  • Staff education and training
  • Route dispatch
Work History
Customer Service Representative, 04/2016 to Current
SandvikSchaumburg, IL,
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Entered customer interaction details in multiple billers to track requests, document problems and record solutions offered.
  • Recommended solutions to customers, thoroughly explaining details.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Won 2018-2019 Spectrum Gold Customer Service Award for being in the top 3% of the year in my department.
  • Mentored new hires to promote bench strength to make a stronger call center
  • Offered new ideas to improve processes and was a pilot tester for multiple new programs.
Field Service Technician, 05/2014 to 03/2016
International Gaming Technology Inc.Long Island City, NY,
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Installed new Internet and Cable equipment and explained operation and routine maintenance protocols to customers.
  • Operated all hand tools and power equipment according to company safety procedures.
  • Provided exemplary customer service on each field visit according to WOW's guidelines.
  • Reduced opportunities for theft and trespassers by securing all entrances and exits.
  • Properly completed work reports for each field visit.
  • Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.
  • Discussed and recommended service options with customers and explained costs involved.
  • Positively engaged with customers and maintained professional appearance at all times as company representative.
  • Trained and supported new hires resulting in better understanding of process flow and safety procedures.
Customer Service Agent, 09/2011 to 06/2013
Global Aviation ServicesKernersville, NC,
  • Recommended products to customers and suggested other options if preferred product was unavailable.
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Educated customers how to use company systems, complete forms and obtain desired services.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
  • Communicated professionally with colleagues, freelancers and clients.
  • Exhibited high energy and professionalism when dealing with all levels of clients and staff.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Facilitated communications through management of inbound and outbound customer calls.
  • Assisted call-in customers with questions and orders.
Grocery Bagger, 10/2009 to 04/2011
KrogerCity, STATE,
  • Removed trash, swept and mopped floors for professional appearance.
  • Retrieved items for customers and verified prices.
  • Collected carts from parking lot and designated returns.
  • Helped customers get groceries to vehicles.
  • Supported team members and management by going above and beyond to meet goals.
  • Illustrated excellent commitment and strong work ethic with consistent attendance.
  • Answered customer inquiries and provided product guidance.
  • Completed customer service duties, including returning unwanted merchandise and retrieving specially requested products.
  • Maintained availability of grocery carts by monitoring cart corrals.
  • Retrieved grocery carts and baskets from lot and various site locations.
  • Performed general cleaning duties by washing windows, sweeping and mopping floors, cleaning bathrooms and dusting displays.
  • Maintained customer satisfaction by assisting with carrying out goods.
  • Bagged merchandise carefully to prevent damage of delicate items such as bread and eggs.
  • Demonstrated excellent product and store setup knowledge.
  • Placed customer's purchased goods into bags, maximizing space while avoiding overloading.
  • Willingly took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Maintained superior store cleanliness, organization and sanitation by performing various light janitorial duties, including sweeping and mopping.
Associate of Science: Applied Sciences in Network Admistration, Expected in to DeVry University - Downers Grove, IL

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Resume Overview

School Attended

  • DeVry University

Job Titles Held:

  • Customer Service Representative
  • Field Service Technician
  • Customer Service Agent
  • Grocery Bagger


  • Associate of Science

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