LiveCareer-Resume

customer service representative resume example with 10+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Dedicated Customer Service Representative talented at processing high volumes of error-free transactions and meeting departmental goals. Offering 10 years of experience in quickly resolving customers issues and maximizing customer retention opportunities. Proficient in managing conversational flow and diffusing difficult customer situations. Personable and dedicated Customer Service Representative with extensive experience in the industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses Resourceful Customer service gifted in connecting with business customers to meet account needs, drive growth and build retention. Knowledgeable about product and services and skilled at meeting and exceeding sales targets. Service-oriented and quality-focused with demonstrated success over 10 years of experience.

Skills
  • Credit card payment processing
  • Call center experience
  • Customer relations
  • Sales expertise
  • Conflict mediation
  • Quality assurance controls
Education and Training
Christiansburg High School Christiansburg, VA Expected in 01/1991 GED : - GPA :
Experience
Sc Fuels - Customer Service Representative
La Mirada, CA, 05/2013 - 07/2016
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Educated customers on special pricing opportunities and company offerings.
  • Answered 50+ inbound calls per day and directed to designated individuals or departments.
  • Documented conversations with customers to track requests, problems and solutions.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Answered customer questions and addressed concerns, resulting in % reduction in complaint calls.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Upheld privacy and security requirements established by regulatory agencies.
Global Aviation Services - Customer Service Agent
Lakeland, FL, 08/2012 - 04/2013
  • Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
  • Responded to customer requests for unavailable products and suggested other suitable options.
  • Returned all routine and general customer calls in good time.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Took over 25 inbound calls per day, attentively listening to customers' questions and concerns and increasing customer base %.
  • Shared detailed information regarding [Product or Service] options to help customers make decisions.
  • Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
  • Conducted CRM tasks to maintain quality assurance satisfaction levels.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Resolved average of [Number] inquiries in any given week, consistently meeting performance goals.
Common Spirit - Customer Service Cashier
Carrington, ND, 01/2011 - 07/2012
  • Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Greeted customers and responded to informational requests.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Processed customer payments quickly and returned exact change and receipts.
  • Received product orders, unloaded merchandise and arranged store stock into appealing displays.
  • Resolved issues with cash registers, card scanners and printers.
  • Distributed new merchandise efficiently to different departments.
  • Restocked with silverware, straws, napkins and condiments.
  • Processed returned items in accordance with store policy.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Increased sales % by suggesting specific purchases to customers.
Oriental Trading Company - Call Center Customer Service Representative
La Vista, NE, 02/2003 - 12/2007
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Implemented services to assist company in maintaining exceptional client service ratings on external audits.
  • Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
  • Resolved average of inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
  • Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
  • Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
  • Strengthened team performance and productivity by training and inspiring team members.
  • Assisted + callers per week in fast-paced environment.
  • Documented conversations with customers to track requests, problems and solutions.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Consulted with customers regarding products and services needs, addressing all concerns.
  • Maintained % satisfaction rating with customers by providing exceptional service and support.

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Resume Overview

School Attended

  • Christiansburg High School

Job Titles Held:

  • Customer Service Representative
  • Customer Service Agent
  • Customer Service Cashier
  • Call Center Customer Service Representative

Degrees

  • GED

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