customer service representative resume example with 14+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Career Focus
Dedicated Customer Service Representative who can provide thoughtful and trustworthy customer solutions and financial option exploration. Best at providing personalized banking advice and service, developing customer relationships. Capable of working in situations of stress and under pressure. I am always focused in providing my best by delighting each of my customers.
Summary of Skills
English
Expert
Currently used
Spanish
Expert
Currently used
Portuguese
Expert
Currently used
Customer Service
Expert
Currently used
Call Center Service Operations
Expert
Currently used
Complaint Handling/Dispute Resolution
Expert
Currently used
Sales Lead Generation
Expert
Currently used
Data Entry/Records Management
Expert
Currently used
Multiline Phone Use
Expert
Currently used
MS Word, Excel and Access
Expert
Currently used
Accomplishments
Professional Experience
01/2014 to PresentCustomer Service RepresentativeSc Fuels | , ,
Managed a high-volume workload within a deadline-driven environment.
Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).
Became the lead "go-to" person for new reps and particularly challenging calls as one of the company's primary mentors/trainers of both new and established employees.
Helped company attain the highest customer service ratings (as determined by external auditors) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.
Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.
Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.
Submitting application for Mortgages and advising customer for best options during application process.
Exceptional abilities in loan origination and processing; Able to submit Personal Loans, HELOC, and refer customers when is needed to the right department.
Sound skills in assisting loan and credit department growth.
Provider of optimized financial services to banking customers.
Understanding of banking laws, guidelines and compliances, and how to utilize them to the benefit of both customers and bank.
Extensive experience in banking and retail customer service provision.
Strong familiarity with a variety of retail banking credit options.
Superior incoming and outgoing wire processing abilities.
Outstanding written and oral communication skills.
01/2009 to 01/2013TellerFirst Flight Federal Credit Union | , ,
Made sure that I disclosure information requested only for account owners.
Processed customer transactions such as deposits, withdrawals, transfers, loan payments, bank checks, money orders, traveler's checks, redemption of cash advances and coin counting.
Provides safe deposit box entry.
Performed various other transactions such as night drop deposits, verifying cash, ordering supplies, and other end of day duties.
Answered customer questions and/or refers to branch sales or brokerage personnel.
Maintained security awareness by observing the lobby, monitoring cash levels, ensuring that cash drawer is locked and being alert to suspicious customers.
Sell new customers accounts, including checking, savings and line of credit.
Manage opening and closing times for the main branch.
Manage cash deposits and bank vault inventory with a zero error rate.
Trained employees on cash drawer operation.
Researched and resolve customer issues on personal savings, checking and lines of credit accounts.
Examined checks for identification and endorsement.
Supplied tellers with coins and currency as needed.
Maintained confidentiality of bank records and client information.
Directed specific questions to appropriate branch personal.
Delivered prompt, accurate and excellent customer service.
Security and audit procedures.
01/2006 to 01/2009Shift Leader | , ,
Troubleshoot customers complains.
Train staff on proper customer service expectations.
Managed the store including monitoring the profits and losses.
Balanced cashier drawers at the end of their shift.
Managed inventory levels by ordering merchandise in anticipation of needs while balancing the budget for supplies for the store.
Education
Expected in 2007 to to GED | Union County College, , GPA:
Expected in 2014 to to Associates Degree | BusinessUnion County College, , GPA: Business
Expected in 2017 to to Bachelor's Degree | Business ManagementKean University, , GPA: Business Management
Professional Affiliations
Skills
accounting, banking, budget, Call Center, cash deposits, cashier, closing, oral communication, communication skills, credit, client, customer satisfaction, excellent customer service, Customer Service, customer service training, Data Entry, English, financial, focus, inventory levels, inventory, listening, loan origination, math, Access, Excel, money, window, MS Word, organizational, personnel, policies, Portuguese, problem resolution, receiving, retail, Sales, Self-motivated, Sound, Spanish, Phone, Troubleshoot, written
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