customer service representative resume example with 9+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Seasoned Retail Sales Associate committed to providing high-quality service and superior guest experiences. Positive and infectious personality with excellent interpersonal and relationship-building skills. Experienced Retail Sales Associate with 30+ years of customer service working in dynamic, fast-paced environments. Excellent interpersonal skills and outgoing personality. Committed to developing long-term relationships to foster recurring business and guarantee customer satisfaction.

  • Currency sorting
  • Store merchandise stocking
  • Product restocking
  • Payment collection
  • Identification checks
  • Refunds and exchanges
  • Customer assistance
  • Inventory management
  • Credit card processing
  • Cleanliness
  • Product and service sales
  • Multi-tasking ability
  • Maintaining store appearance
Work History
Customer Service Representative, 01/2020 - Current
Sika Corporation Salt Lake City, UT,
  • Regularly exceeded daily sales and product add-on quotas.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services and company information.
  • Provided information to customers regarding [Company]'s charge card and loyalty program and helped to open and activate new accounts.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Educated customers on promotions to enhance sales.
Customer Service Representative Supervisor, 11/2016 - 01/2020
Laz Parking Philadelphia, PA,
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Supervised and guided new employees on Cashier and Courtesy Clerks and responded quickly to questions, which improved understanding of job responsibilities.
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Cashier, 05/2014 - 08/2016
Martin Management Group Nashville, TN,
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Counted cash in register drawer at beginning and end of shift.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Assisted customers by answering questions and fulfilling requests.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Educated customers on promotions to enhance sales.
  • Assisted customers with special services, account updates and promotional options.
  • Worked closely with management to solve problems and handle customer concerns.
Court Services Officer, 07/2011 - 01/2016
Fayette District Court City, STATE,
  • Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
  • Processed payments for fines and fees, maintained accurate drawers, issued receipts and updated account balances.
  • Maintained docket calendar and database for District court.
  • Responded to inquiries from general public regarding court appearance, trial dates, judicial procedures and fines.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Managed and archived quality documentation and participated in internal and external quality audits.
Associate of Arts: English, Expected in 05/1989
Lees College - Jackson, KY,
Status -
  • Elected to President for Phi Theta Ki in 1987.
  • Graduated with 3.475 GPA
  • Awarded Student Peer-Tutor
High School Diploma: , Expected in 05/1983
Powell County High School - Stanton, KY
Status -
  • Received Jessicason Scholarship
  • Graduated with 3.5 GPA
  • Member of Chemistry Club, FBLA, Girls' Basketball Team (4yrs),
  • Member of Girls' Softball Team (2yrs)
: General Studies, Expected in 05/1979
Powell County Middle School - Stanton, KY,
Status -
: General Studies, Expected in 05/1975
Clay City Elementary - Clay City, KY.,
Status -

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Resume Overview

School Attended

  • Lees College
  • Powell County High School
  • Powell County Middle School
  • Clay City Elementary

Job Titles Held:

  • Customer Service Representative
  • Customer Service Representative Supervisor
  • Cashier
  • Court Services Officer


  • Associate of Arts
  • High School Diploma

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