customer service representative resume example with 8+ years of experience
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary
Detailed Customer Service Representative known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Skills
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Experience
10/2020 to Current Customer Service Representative Cuso Financial Services, L.P. | Danville, CA,
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Made outbound calls to obtain account information.
- Set up and activated customer accounts.
- Consulted with customers to resolve service and billing issues.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
05/2017 to 08/2020 Medical Receptionist Crozer-Keystone Health System | Springfield, PA,
- Took messages from patients and promptly relayed to appropriate staff.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Trained new staff on office procedures, insurance processes and medical terminology.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Called patients to confirm scheduled appointments and obtain additional details.
- Greeted each patient pleasantly and offered desk sheet for easy sign-in.
- Entered insurance, demographics and health history into patient database.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Processed patient payments and scanned identification and insurance cards.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Protected patients by observing strict HIPAA guidelines.
- Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
- Compiled physical and digital documents, charts and reports.
- Maintained patient accounts by obtaining, recording and updating personal and financial information.
- Straightened up waiting room to maintain neat and organized space.
- Conducted patient intake interviews to collect medical information and insurance details.
- Checked patients in and out for appointments and collected co-payments.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Informed patients of financial responsibilities prior to rendering services.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
- Collected, posted and managed patient account payments.
- Weighed envelopes containing statements to determine correct postage and affix postage.
- Developed Claire professional rapport with vendors and clients.
04/2014 to 05/2017 Dental Receptionist Sea Mar Community Health Centers | Vancouver - Delaware, WA,
- Compiled and coded patient information or data in appropriate computer system.
- Scheduled and confirmed patient appointments and consultations.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Answered and managed incoming calls and emails.
- Scheduled cleanings and dental appointments for patients using appointment software.
- Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
- Ordered and maintained supply inventory for medical office.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Interviewed patients to complete case histories and intake forms.
- Verified, updated and entered patient information into system.
- Collected payments from patients and arranged payment schedules.
- Took customer payments and billed insurance companies for remaining balance.
- Received and distributed incoming fax, mail and parcels to staff to facilitate communication.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Arranged documents for insurance claims.
- Maintained master calendar and scheduled new appointments based on provider availability.
- Communicated with patients with compassion while keeping medical information private.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
Education and Training
Expected in 06/2009 High School Diploma | Johnson City Senior High School, Johnson City, NY
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Resume Overview
School Attended
- Johnson City Senior High School
Job Titles Held:
- Customer Service Representative
- Medical Receptionist
- Dental Receptionist
Degrees
- High School Diploma
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