Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Courteous with Strong Service Mindset
Customer Data Confidentiality
Customer Retention Strategies
Responding to Difficult Customers
Call Documentation
Calm and Professional Under Pressure
Data Entry
Google Drive ,Microsoft Excel, Microsoft Outlook
Strong Analytical and Problem-Solving Skills
Personnel Reports Preparation
Company Policies and Procedures Training
HR Support
HRIS Applications
Work History
04/2022 to Current
Customer Service RepresentativeOld Second Bancorp, Inc. – Joliet, IL,
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Answered constant flow of customer calls with minimal wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customer requests for products, services and company information.
Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Investigated and resolved customer inquiries and complaints quickly.
Met customer call guidelines for service levels, handle time and productivity.
Exhibited high energy and professionalism when dealing with clients and staff.
Optimized customer support by establishing collaborative service environment.
04/2019 to 12/2021
Administrative AssistantMclane Company, Inc. – Lakewood, WA,
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Executed record filing system to improve document organization and management.
Scheduled office meetings and client appointments for staff teams.
Sorted and distributed office mail and recorded incoming shipments for corporate records.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Handled client correspondence and tracked records to foster office efficiency.
Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
Coached new employees on administrative procedures, company policies and performance standards.
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
Processed invoices and expenses using QuickBooks to facilitate on-time payment.
Maintained staff directory and company policy handbook for human resources department.
Performed research to collect and record industry data.
Monitored premises, screened visitors, updated logs and issued passes to maintain security.
10/2018 to 01/2019
Human Resources ClerkGoodwill Industries Of San Diego County – Vista, CA,
Managed tasks from Barcelona as assigned and when there is gap, providers leadership in coordinating input from relevant project offices.
Execute administrative tasks and do follow up if flight booking and accommodations for international staff.
Compile and update the movement table and share via email and online platform.
Facilitates travel and other logistical arrangements for PRO office and IR staff.
Prepare daily workers payments according to staffs payment regulations.
Administered compensation, benefits and performance management systems and safety and recreation programs.
Responded to incoming phone calls and handled sensitive and confidential information with discretion and diplomacy.
Filed paperwork, sorted and delivered mail, and maintained office organization.
Organized new employee orientation schedules for new hires.
Delivered friendly assistance with new hires throughout interviewing and hiring process.
Screened applicant resumes and coordinated both phone and in-person interviews.
Tracked various statistics and kept detailed records to support human resources department.
07/2016 to 09/2018
Project Launch Coordinator Le Diamant French Restaurant – City, STATE,
Kept projects on schedule by managing deadlines and adjusting workflows.
Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
Built strong relationships with internal and external stakeholders and devised strategies, initiatives and events promoting products and services.
Tracked hours and expenses to keep project on task and within budgetary parameters.
Oversaw onboarding and mentorship, planned and executed meetings and developed project documentation.
Performed on-site field surveys and wrote technical narratives to document processes and design changes.
Recruited and oversaw personnel to achieve performance and quality targets.
Sourced, vetted and managed vendors needed to accomplish project goals.
Adhered to budget requirements with excellent planning and consistent expense monitoring.
Education
Expected in to to
High School Diploma: - , GPA:
Expected in 06/2019 to to
Bachelor of Arts: Politcal Sciences And International Relation Addis Ababa University - Addis Ababa,Ethiopia, GPA:
Certifications
PM- Project Management Addis Ababa University
Ticketing Officer and Customer services-National Aviation
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