LiveCareer-Resume

customer service representative resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

I am a very hard worker, searching for a company that values its employees and customers. I do what is needed of me before asked. I love helping people and figuring things out. I am very good with customers and people which is something I learned about myself over the last couple years, and this is something I was called to do as cheesy as it may sound I’m very passionate about helping customers and be courteous and helping in times of need and remaining calm in an elevated situation, understanding the customers frustration or problems and helping them to solve them.

Skills
  • Credit card payment processing
  • Report generation
  • Report creation
  • Shipping and receiving understanding
  • Credit card payment processing
  • Data evaluation
  • Customer relations
  • Inbound and Outbound Calling
  • Call Center Operations
  • High-energy attitude
Experience
Customer Service Representative, 08/2021 to Current
Sika CorporationBaton Rouge, LA,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Reviewed customer account information to determine current issues and potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Made outbound calls to obtain account information.
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
  • Set up and activated customer accounts.
  • Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
Customer Service Representative, 02/2020 to 08/2021
Sika CorporationChicago, IL,
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Nail Technician, 07/2019 to 04/2020
Columbus HospitalityWorthington, OH,
  • Met with clients to discuss needs, service preferences and special requests.
  • Performed high volume of daily customers gel, acrylic and natural manicures.
  • Introduced signature services, acrylics and gel tips to increase overall sales.
  • Trained and mentored junior employees on safety, performance strategies and customer service techniques.
  • Kept detailed inventory lists for nail care supplies, polishes and gel nail colors.
  • Built repeat client base to increase profits and stabilize cash flow.
  • Completed daily customer appointments and updated master schedule.
  • Resolved guest complaints.
  • Enforced safety procedures in accordance with facility policies and government regulations.
  • Handled staff development, budgeting and supply ordering.
  • Collaborated with other manicurists to streamline booking, inventory and appointment systems and increase customer satisfaction.
  • Consistently recognized by management for providing superior customer service.
  • Promoted to leadership position after 2 weeks in position.
Hogar Resa, 11/2017 to 07/2019
AdministrationCity, STATE,
  • Kept business entrances clean, tidy and professional in appearance.
  • Completed routine maintenance checks, notifying management of needed repairs.
  • Followed company uniform, performance and security policies with every job.
  • Responded promptly to requests to clean and sanitize areas after accidents.
  • Created, maintained and updated documents, reports and databases.
  • Prepared financial and administrative reports and statements for management.
  • Oversaw human resources requirements, including employee onboarding, managing and administering health and employee benefits and maintaining personnel records.
  • Communicated job expectations and trained staff to promote team building and discipline.
  • Identified and solved problems to enhance management and business direction.
  • Wrote contracts, processed payroll and reported on employee performance.
Education and Training
High School Diploma: , Expected in 06/2006 to Bay Shore Senior High School - Bay Shore, NY
GPA:

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Resume Overview

School Attended

  • Bay Shore Senior High School

Job Titles Held:

  • Customer Service Representative
  • Customer Service Representative
  • Nail Technician
  • Hogar Resa

Degrees

  • High School Diploma

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