customer service representative resume example with 4+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Hardworking Customer Service Representative with 2 years of experience working with POS systems. Trained in project and time management with extensive knowledge and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Successful customer service with 2 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to effectively resolve issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability.

Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering 5 years of experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

  • Credit card processing
  • Inbound and Outbound Calling
  • Complaint resolution
  • POS systems expert
  • Technical Support
  • Stocking and replenishing
  • Good listening skills
  • Creative problem solving
  • Money handling abilities
  • Professional telephone demeanor
  • Friendly demeanor
  • Business planning
  • Marketing research
Work History
06/2019 to Current Customer Service Representative Sleep Number Corporation | Slidell, LA,
  • Educated customers on promotions to enhance sales.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
12/2018 to 05/2019 Server Yotel | New York, NY,
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Served needs of more than 20 customers in busy restaurant environment.
  • Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
08/2017 to 11/2018 Team Leader City Of Hampton, Va | Hampton, VA,
  • Maximized efficiency by removing safety hazards and debris from work areas.
  • Planned, managed and directed daily board operations to increase revenue and reduce costs through P&L analysis.
  • Molded team and embraced change to adapt within dynamic market.
  • Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
  • Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
  • Cross-trained and provided back up for customer service managers.
  • Partnered with managers to identify and capitalize on sales trends and brand initiatives.
  • Identified stock imperfections, assigned grades and noted production concerns based on inspections.
12/2015 to 04/2017 Cashier Mgm Resorts | Us, FL,
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
  • Counted cash in register drawer at beginning and end of shift.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Expected in 08/2017 to to GED | Rock Hill High School, Rock Hill, SC GPA:
Expected in 04/2025 to to Bachelor Of Administrative Studies | Business Administration And Management Strayer University, Washington, DC GPA:

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Resume Overview

School Attended

  • Rock Hill High School
  • Strayer University

Job Titles Held:

  • Customer Service Representative
  • Server
  • Team Leader
  • Cashier


  • GED
  • Bachelor Of Administrative Studies

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