LiveCareer-Resume

customer service representative resume example with 3 years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering 4+ years of experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

Skills
  • Sales expertise
  • Credit card processing
  • Data Entry
  • Creative problem solving
  • Staff education and training
  • Medical terminology knowledge
  • Money handling abilities
  • Good listening skills
  • Bilingual
  • Upselling techniques
  • Communication skills
  • Performance improvement
  • Computer Proficcient
Work History
Customer Service Representative, 01/2020 to Current
Simco ElectronicsLongmont, CO,
  • Responded to customer requests for products, services and company information
  • Provided information to customers regarding Icon's charge card and loyalty program and helped to open and activate new accounts
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
  • Educated customers on promotions to enhance sales
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
  • Evaluated account and service histories to identify trends, using data to mitigate future issues
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Cultivated customer loyalty, promoted repeat customers and improved sales
Waitress, 06/2019 to 09/2020
Holiday RetirementNorth Logan, UT,
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
  • Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
Cleaning Manager, 09/2019 to 11/2019
Holiday RetirementOrlando, FL,
  • Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
  • Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
  • Coordinated, directed and monitored cleaning staff in [Type] and [Type] duties by use of manual and electrically powered tools and equipment.
  • Conducted recruitment, interview and selection processes to induct new staff in accordance with business policies.
  • Produced accurate and well planned health and safety risk assessments documenting safe work of cleaning staff.
  • Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
  • Maintained safety practices at all times to protect personnel and laundry loads.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Waitress, 05/2018 to 07/2019
Black Bear DinerCity, STATE,
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
  • Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
Education
High School Diploma: , Expected in 05/2020 to Ridgeline High School - Millville, UT,
GPA:
  • Member of HOSA
  • Member of The Hope Club
  • Member of GYC
  • Elected Captain of Mesa Team
  • Received Utah State Scholarship
  • Received Leap Scholarship
  • Continuing education at Utah State University
  • Member of Diversity Discovery
Certifications
  • Certified Nurse Assistant (CN
  • Salesforce
  • First Aid/CPR Certified
  • ServSafe
  • Computer Proficcient
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Resume Overview

School Attended

  • Ridgeline High School

Job Titles Held:

  • Customer Service Representative
  • Waitress
  • Cleaning Manager
  • Waitress

Degrees

  • High School Diploma

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