customer service representative resume example with 3+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -

Professional and well-rounded Customer Service Representative with superior clerical skills and customer service expertise. Successful at satisfying customer needs while meeting and exceeding business objectives. Smoothly handles administrative tasks, including coordinating mail, emails, and data entry. Consistent and organized, problem solver, committed to top-notch work.

  • Inbound and outbound calling
  • Customer support needs assessment
  • Microsoft Office expertise
  • Clerical support
  • Technologically savvy
  • Customer relations
  • Problem-solving abilities
  • Project organization
  • Organization
  • Administrative support
  • Communications
  • Customer service
  • Invoice generation
  • Filing experience
  • Excel spreadsheets
  • Invoicing and billing
  • Multi-line phone systems
  • Social media management
  • QuickBooks
  • Strong interpersonal skills
  • Professional and mature
  • Scanning and copying
  • Data entry
07/2019 to 07/2020
Customer Service Representative Simco Electronics Hampton, VA,
  • Asked questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Answered calls in pleasant, calm voice and asked appropriate questions to direct callers to proper individuals.
  • Documented messages left by callers and delivered vital information to intended employees.
  • Assisted staff with clerical duties, including sorting mail and filing.
  • Called clients to leave voicemail reminders of appointment date and time.
  • Trained newly hired employees to use phone system and computer software.
  • Translated written documentation and notes into emails and other types of correspondence.
  • Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
  • Transferred written information into databases to maintain consistent, accurate client records and project details.
  • Received and routed incoming calls and correspondence to promote timely communication.
  • Maintained organized filing system of paper and electronic documents.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
  • Developed strong professional relationships with employees and clients through effective customer service skills.
  • Communicated general company information to inquiring customers in a professional and pleasant manner to project a positive company image.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Capitalized on opportunities to enhance customer experiences and bring in repeat business.
  • Provided information and answered questions via telephone calls and email.
01/2018 to 06/2019
House Cleaner Reata Glen San Juan Capistrano, CA,
  • Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures and maintain safe environment.
  • Checked and changed linens and washed and dried dishes to maintain orderly homes.
  • Laundered bedding and made beds to minimize wrinkles in sheets and keep pillows fluffed.
  • Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to eliminate daily germs and keep families healthy.
  • Managed client laundry with proper care and attention to needs of different linens and articles of clothing.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Laundered sheets and removed stains to restore linens to pristine condition.
  • Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
  • Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
01/2017 to 12/2017
Nanny Bright Horizons Family Solutons Rye Brook, NY,
  • Provided direct-care services for 4 children of varying ages, promoting safe, healthy and fun lifestyle.
  • Cooked nutritious meals to promote healthy diet and nutrition.
  • Assisted children with homework and implemented school material in practical, everyday activity.
  • Built relationships with and encouraged social development within children by discussing school, friends and favorite activities.
  • Encouraged safe, positive behavior by redirecting children to take positive action.
  • Supervised children during parental absences.
  • Kept parents' contact information, emergency services phone number and child’s health history on hand in case of emergency situations.
  • Sparked creativity and imagination by helping children discover new things each day.
  • Engaged with children, providing nurturing, safe environments to promote emotional, social and intellectual growth.
  • Cleaned and tidied living room and kitchen after activities to maintain safe, accessible area.
  • Accompanied family vacations to provide nonstop childcare services.
  • Planned excursions to enhance physical abilities and expose children to stimulating, educational activities.
  • Maintained child-friendly environment with engaging activities, safe spaces and access to educational materials and games.
  • Assisted with clothing selection, dressing and shoe tying.
  • Calculated amount owed for services and collected payment from parents.
  • Modeled appropriate social behaviors and encouraged concern for others.
  • Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
  • Provided safe and efficient transportation to and from activities and events.
  • Administered medication and minor first aid to sick and injured children.
  • Promoted good behaviors by using positive reinforcement methods.
Education and Training
Expected in 05/2015 to to
High School Diploma:
Mountain Oaks School - San Andreas, CA,
Expected in to to
: Medical Transcription
Medical Transcription School - Brentwood, CA,

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Resume Overview

School Attended

  • Mountain Oaks School
  • Medical Transcription School

Job Titles Held:

  • Customer Service Representative
  • House Cleaner
  • Nanny


  • High School Diploma
  • Some College (No Degree)

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