LiveCareer-Resume

customer service representative resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Enthusiastic Client Service Representative with 8 years of client interface experience. Well-versed in high demand products, services and consumer trends. Skilled in both individual and team roles paired with expertise in training and mentoring new staff on company objectives.

Skills
  • Credit card payment processing
  • Microsoft Office expertise
  • Stockroom procedures
  • Conflict mediation
  • Sales expertise
  • Call Center Operations
  • Shipping and receiving understanding
  • In-store support
  • Technologically savvy
  • Schedule mastery
  • Product organization
  • Problem-solving abilities
  • Fleet dispatching
  • Courteous demeanor
  • System implementation
  • Customer relations
  • Inbound and Outbound Calling
  • Retail sales customer service
  • Adaptive team player
  • Project management abilities
  • High-energy attitude
  • Office equipment proficiency
  • Store maintenance
  • Quality control
Experience
Customer Service Representative, 03/2020 to 10/2021
Simco ElectronicsRedmond, WA,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Reviewed customer account information to determine current issues and potential solutions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Made outbound calls to obtain account information.
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
  • Answered 20+ inbound calls per day and directed to individuals or departments.
  • Reviewed account and service histories to identify trends and issues.
  • Set up and activated customer accounts.
  • Supported operational improvements and resolution of problems to deliver top-notch customer service.
  • Strengthened traceability by developing organization systems for client contracts, records, reports and agendas.
  • Executed on-time and under-budget project management on complex issues while updating customers on technician availability.
  • Exceeded company productivity standards on consistent basis.
Sales Associate, 08/2017 to 01/2020
Aaron's, IncHereford, TX,
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Answered incoming telephone calls to provide store, products and services information.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Coordinated activities with other departments to ensure quality customer service.
  • Met merchandise processing standards and maintained organized and accessible work area.
  • Helped average of 30 customers per day by responding to inquiries and locating products.
  • Processed orders through company system and coordinated product deliveries.
  • Worked with fellow sales team members to achieve group targets.
Food Service Worker, 08/2013 to 11/2015
Compass Group Usa IncDeland, FL,
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Cross-trained in other kitchen positions to support team and meet customer needs.
  • Enforced staff performance and service standards to deliver consistent and positive customer experiences.
  • Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
  • Gathered ingredients and cleaned and cut food items to prep recipes.
  • Received food orders from individuals and explained offerings.
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.
  • Followed recipes and customer requests to prepare high-quality, delicious meals.
  • Washed, peeled, and seeded fruits and vegetables.
  • Checked and recorded refrigerator and freezer temperatures daily to verify proper working conditions.
  • Complied with company service standards and adhered to inventory and cash control procedures.
  • Controlled portion sizes and garnishing for optimal cost controls.
  • Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
  • Operated cash register to process cash, check and credit card transactions.
Education and Training
Associate of Science: Massage Therapy, Expected in 05/2016 to Centura College - Virginia Beach, VA,
GPA:

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Resume Overview

School Attended

  • Centura College

Job Titles Held:

  • Customer Service Representative
  • Sales Associate
  • Food Service Worker

Degrees

  • Associate of Science

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