customer service representative resume example with 2+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - - -
Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

Work History
01/2020 to 08/2021
Customer Service Representative Snap-On Tools Worcester, MA,
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Managed over 150 customers per day.
  • Assisted customers with special order requests, and arranging food pick-up.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
07/2019 to 12/2019
Event Planner Phoenix Children's Hospital Portland, OR,
  • Established working relationships with clients by organizing various events.
  • Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.
  • Performed event coordination for larger parties and gatherings.
  • Selected and ordered décor and event materials.
  • Planned large-scale events such as trade shows, conferences, and meetings.
  • Mentored customer service, marketing, sales and accounting teams.
  • Coordinated with participating vendors during event planning.
08/2021 to Current
Piesanos Stone Fired Pizza PREP COOK City, STATE,
  • Asked customers for feedback, solved problems and filled drinks throughout meal.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Cultivated warm relationships with regular customers.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Church groups leader since 9 years old.
  • Bilingual.
  • Written and Verbal Communication
  • Schedule Coordination
  • Microsoft Office Suite
  • Methodical and Organized
  • Database Maintenance
  • Multitasking Abilities
  • Creative problem solving.
  • Positive attitude
  • Proactive self-starter
  • Upbeat and positive personality
  • Customer retention strategies
  • Cash register operations
  • Multitasking Abilities
Expected in to to
Associate of Science:
Valencia College - Orlando, FL

Baking and pastry management

Expected in 03/2020 to to
High School Diploma:
Windermere High School - Windermere, FL,
  • Oratory and speaker certification
Native or Bilingual
Native or Bilingual
  • Employee of the month
  • Music conservatory for 2 years
  • Ballet for 6 years in childhood and currently taking it up.
  • @ginnysdesserts

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Resume Overview

School Attended

  • Valencia College
  • Windermere High School

Job Titles Held:

  • Customer Service Representative
  • Event Planner
  • Piesanos Stone Fired Pizza


  • Associate of Science
  • High School Diploma

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