customer service representative resume example with 19+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Work Experience
Customer Service Representative, 04/2013 - 10/2015
Sleep Number Corporation Tacoma, WA,
  • Generate new and repeat sales by providing products and technical information in a concise and timely manner.
  • Provide translation and interpretation for Spanish speaking customers.
  • Determine customer requirements and expectations in order to suggest specific products and solutions and offer alternatives based on cost, availability or specifications.
  • Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability.
  • Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction.
  • Increase sales and average order size by means of cross- selling, up-selling, add-on sales, selling KIT shop services and product initiatives.
  • Contact customers following sales to ensure on-going customer satisfaction and to resolve any pending issues or concerns.
  • Remain current on product development by attending training (company / supplier), reading supplier literature.
  • Obtain accurate information from suppliers relating to shipment and delivery dates.
  • Monitor schedule shipment dates to ensure timely delivery, expedite as needed and communicate variances to customer.
  • Actively communicate shipment information to customers on a regular basis to exceed customer expectations.
  • Identify sources of supply to fulfill customer product requirements, negotiate purchase terms and enter purchase orders for non-stock items.
Customer Service Representative, 03/2016 - 04/2016
Snap-On Tools Westchester, PA,
  • Greeted and sold parts to walk in customers for "just in time" projects.
  • Created quotes, verified prices and contact vendors to place orders by phone, fax or email.
  • Stocked shelves, process faxed in orders and contact customers on deliveries.
  • Following sales to ensure on going customer satisfaction and place future orders.
  • Follow up with customers on sales, credits, debits, and to collect open accounts receivable balances and to ensure on going customer satisfaction.
Sales Associate, 08/2006 - 05/2015
Vitamin Shoppe Industries Inc Garden City, NY,
  • Stock, maintain and display feature end caps of new merchandise.
  • Provide translation and interpretation for Spanish speaking customers.
  • Back up cashier for all departments.
  • Provide quality customer service by effectively communicate and interact with customers and management team.
Customer Service Representative, 05/2016 - 11/2016
Snap-On Tools Wheaton, IL,
  • Developed and implemented a monthly customer survey to increase sales by 40% for customer base and received a promotion due to outstanding work performance.
  • Provide translation and interpretation for Spanish speaking customers.
  • Maintain various accounts for company that specializes in ball bearings.
  • Calculate inventory of merchandise for customers.
  • Initiated sales contact with potential customers, forecasting orders for 200+ customers.
  • Provide translation and interpret for Spanish speaking customers.
  • Coordinate with vendors and customers on shipments and deliveries.
  • Processed order fulfillment, including packing and shipping.
  • Provide timely resolution to all customer inquiries and disputes.
  • Create training manuals for warehouse personnel.
  • Trained new sales coordinators on computer system and troubleshooting.
  • Made cash deposits for C.O.D.
  • accounts.
  • Liaised with corporate office concerning special pricing.
  • Coordinate with Regional Manager on completion of weekly and monthly reports.
  • Outside sales meetings, traveling approximate 25% to ensure direct quality customer service.
Senior Sales Coordinator, 01/1 - 05/2016
Lamps Plus Pasadena, CA,
  • Senior Sales Coordinator initiated contact with potential customers by telephone, email or fax.
  • Forecasted annual inventory from Japan for Original Manufactures specializing in ball bearings, mounted units and other industrial components.
  • Obtain annual purchase orders from customers and release merchandise as needed.
  • Process monthly orders including special labeling, packing and shipping on specific carriers.
  • Communicate shipment information to customers, regarding timely deliveries and expedite as needed to exceed customer expectations.
  • Follow-up to collect open accounts receivable balances.
  • Distributor sales coordinator serviced various accounts that purchased smaller scale of ball bearings, mounted units, and other industrial components.
  • Promoted within two years from Distributor Sales Coordinator.
  • Process and placed stock orders on the system from Japan on special projects, to stock in Grapevine warehouse and release as needed.
  • Promoted within seven months from Receptionist / Billing Coordinator answered, screened and dispatched all incoming calls for 14 inside sales coordinators and 7 outside salesmen.
  • Provided customer service to all walk in clients and translate and interpret for Spanish speaking customers.
  • Invoicing approximate 500 customers from 2 separate regions.
Educational Background
High School Diploma: , Expected in 1978
Trinity High School - Euless, Texas
Status -

Bilingual (Spanish/English)


Data Entry, Microsoft Office, Spanish speaking

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Resume Overview

School Attended

  • Trinity High School

Job Titles Held:

  • Customer Service Representative
  • Customer Service Representative
  • Sales Associate
  • Customer Service Representative
  • Senior Sales Coordinator


  • High School Diploma

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