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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Summary

I am a responsible and energetic administrations assistant offering ten years of experience in office environments. I am committed and motivated with exceptional customer service and decision making skills,strong work ethic, professional demeanor and great initiative.

Skills
  • Multitasking and prioritization
  • Time management
  • Data organization
  • Dedicated team player
  • Database entry
  • Resourceful
  • Microsoft Office proficiency
  • Protecting information
  • Resolving errors
  • Phone call answering
  • Sensitive material handling
  • Problem resolution
  • Self-directed
  • Professional and mature
  • Complex problem-solver
  • Operations management
  • Calm under pressure
  • Credit card payment processing
  • Report creation
  • Shipping and receiving understanding
  • Retail sales customer service
  • High-energy attitude
  • Customer relations
  • Adaptive team player
  • Problem-solving abilities
  • In-store support
Experience
Customer Service Representative
City, StateCompany Name/Oct 2018 to Current
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Answered inbound calls per day and directed to designated individuals or departments.
  • Reviewed account and service histories to identify trends and issues.
  • Documented conversations with customers to track requests, problems and solutions.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Trained new employees in procedures and policies in order to maximize team performance.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Worked with managers to develop service improvement initiatives.
  • Upheld privacy and security requirements established by Ashley.
lead teacher/teacher assistant
City, StateCompany Name/Nov 2015 to Sep 2018
  • Introduced groups of toddlers to multisensory activities such as music, dance and stories to encourage exploration and spark curiosity.
  • Employed a variety of materials for children to explore and manipulate in learning activities and imaginative play.
  • Offered detailed daily reports that outlined each child's activities.
  • Maintained daily records of activities, behaviors, meals and naps.
  • Sparked creativity and imagination by helping children discover new things each day.
  • Supervised circle time, free play, outside play and learning and developmental activities.
  • Upheld all CPR and Georgia regulated certifications.
  • Managed general housekeeping duties, including feeding, diapering, resting, and cleanup.
  • Built stable, consistent and positive environment for two year old children.
Dispatcher/ Operations Specialist
City, StateCompany Name/Nov 2005 to Dec 2013
  • Maintained up-to-date knowledge of traffic problems and weather concerns.
  • Reviewed routes and adjusted plans to meet daily requirements.
  • Updated records of orders in physical and electronic database.
  • Managed daily delivery and work schedules to maximize coverage.
  • Trained, coached and motivated employees to maintain compliance with procedures, standards and performance objectives.
  • Oversaw scheduling for the day-to-day activities of 30+ transportation employees.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
  • Managed incoming and outgoing calls for busy office.
  • Handled and processed confidential  information.
  • Organized files, developed spreadsheets, faxed reports and scanned documents. Maintained the front desk and reception area in a neat and organized fashion. Reviewed compliance regulations monthly. 
  • Created databases and spreadsheets to improve inventory management and reporting accuracy.
  • Provided comprehensive administrative and clerical support, including organizing files, creating spreadsheets, and imaging documents.
  • Welcomed guests and clients in an upbeat and friendly manner.
  • Processed all departmental mail outs of award packages. 
  • Managed and controlled office supply inventory to ensure timely ordering or requisition of depleted or low-level stock.
  • Received and screened a high volume of internal and external communications, including email and mail.
  • Assembled and organized facts, data, and information on programs as background for meetings, hearings, briefings, and reports.
  • Processed financial documents including contracts, expense reports, and invoices. 
Education and Training
High School DiplomaLumberton Senior High School2000City, State, United States
Special EducationUNCPCity, State
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Resume Overview

School Attended

  • Lumberton Senior High School
  • UNCP

Job Titles Held:

  • Customer Service Representative
  • lead teacher/teacher assistant
  • Dispatcher/ Operations Specialist

Degrees

  • High School Diploma
    Special Education

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