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Customer Service Representative Resume Example

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Treasure
Jones
Professional Summary

Hardworking Customer Service Representative with 6 years of experience working with multiple companies. Trained in project and time management. and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Striving to obtain a customer service position where I can maximize my good listening skill/great communication and interpersonal skills. Also to utilize my organizational skills and maintain customer satisfaction and contribute to company success.

Skills
  • International sales support
  • Report preparation
  • Organization
  • Inventory
  • Data Entry
  • Billing
  • Educating customers
  • Client Needs Assessment
  • Product Knowledge
  • Professional telephone demeanor
  • High-volume call centers
  • Documentation and reporting
  • Sales expertise
  • Complaint resolution
  • Management
  • Tech Savvy
  • Deescalation
  • Communication
  • Invoicing
  • Customer Complaint Resolution
  • Technical Support
  • Money handling abilities
  • Inbound sales
Education
South Plantation High SchoolCity, StateHigh School Diploma
Work History
Company Name- Customer Service Representative
City, State01/2020 - 06/2020
  • Boosted sales revenue by skillfully promoting diverse options.
  • Recommended deals and reward points to customers, thoroughly explaining details.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Leveraged sales expertise to promote Lane bryant and Catherine's clothing and capitalize on upsell opportunities.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with up to 500 calls in queue per minute.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Educated customers on promotions to enhance sales.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals 100%.
Company Name- Medical Customer Service Representative
City, State06/2019 - 01/2020
  • Explained the pros and cons of in home nurse visits
  • Updated Nurses on members medical concerns
  • Scheduled in home visits
  • Kept up to date medical records
  • Greeted members warmly and genuinely
  • Checked insurance information and updated data when requested by member
  • Made house calls to eligible insurance members
  • Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
  • Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Company Name- Shift Manager
City, State06/2016 - 07/2017
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
  • Trained and mentored new employees to maximize team performance.
  • Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
  • Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Tracked receipts, employee hours and inventory movements.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Trained back-up associates and led crew members in managing operations of storefront.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
  • Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
  • Regularly checked building to confirm maintenance and cleaning met code and regulations.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Recruited and interviewed candidates for management to evaluate readiness and fit for position.
  • Coached crew members to optimize performance and motivate toward more efficient work.
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Resume Overview

School Attended

  • South Plantation High School

Job Titles Held:

  • Customer Service Representative
  • Medical Customer Service Representative
  • Shift Manager

Degrees

  • High School Diploma

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